I haven't used this card in a few months and I noticed a small reduction in my available credit. I called the CS line and after going through all the initial options I pushed zero to get a live CSR. A recording informed me that I would be charged $15 to talk to a relationship manager! Are you kidding me? Has anyone run into this? I hung up immediately.
I found out about the live-person charge about 6 weeks into my account, when I tried to pay on-line twice in the same billing period. You can indeed pay as often as you like, but only after a couple of months aging. Unfortunately, it cost me $15 bucks to speak with someone in New Delhi to find that out.
Barclays/Juniper's been pretty good to me for auto CLI and their on-line access. And the 8.99% rate (no fee) is my lowest. I just email customer service now if I need anything, which is rarely. Response time is about 24-48 hours.
I've got the plain Juniper mastercard directly through Barclays. I know Juniper also uprovides cards for/through companies like Airtran. That's probably where the confusion lies in the different fees and available services.
They should pay ME 15 bucks to talk to their CSRs. I spent about 15 min on the phone with them trying to find out why they advertise a 'credit score' for the Travelocity product, but it's NOT an option when I login to my account.
I like the card, I just hope that I never have a reason to call them. Ever. Unless it's to close the account, I'm hoping I can stick to this. Email sounds like a great idea.
~*~*~*~*~*~*~*~*~*~*~ From 700 in 2008 to 498 in 2012... 4/23/12 -- BK 13 date of filing EQ = 505 4/18/12 -- EQ 498 12/5/13 -- EQ 669 Here we go.... back on track.