**Just Got A 30 day Late Fee by Error Ughhhh!**

[Anonymous]

Greetings all, just hung up the phone with Discover Card. Long story short the cust. service rep agreed that the error was their fault. She then agreed to remove the late fee and assured me that the late payment would NOT REPORT to any credit bureaus. Any ideas how I can be sure of that?? Speak with a specific department or supervisor??

Thanks

[Anonymous]

If you still remember, write down the name of the person you spoke with, and the time. That way you can document that an actual human being promised you something.

For more advice on dealing with call centers, consult my blog. I worked in call centers for many years...

[Anonymous]

Thanks, I know how damaging just one 30 day late can be

[marty56]

I had to pay Discover twice when I was in DMP since the DMP was being them late.  They were always straight with me.  I would take them at their word and if you are using a credit monitoring system like TC, check the date that the account updates so you can verify this.  I would also save a hard copy of all your statements just in case that go BofA on you.

Trust, but verify.

[Anonymous]

Thanks Marty, I use the MyFICO and ID Theft Protection monitoring. Both are great!! ID theft just alerted me to an inquiry from 2 days ago!! Pretty good