I've had a Kohls card since Fall 2015 with a limit of $300. I requested a CLI online and received a letter stating: "We regret we are unable to increase your credit line at this time, due to the following reason: Credit bureau information is missing or unavailable."
Ok. I assume this is because I have a freeze on my reports. But further down the page, it states that: "We also obtained your credit score from this consumer reporting agency (Experian) and used it in making our credit decision. It then lists my "score" and says the scale runs from 501 to 990.
1. If they can't access my report, how were they able to access my credit score?
2. Isn't a freeze supposed to stop disclosure of such information anyway?
I contact Kohls CLI department today and they couldn't answer how this could happen either. Instructed me to contact Experian. 
The rep did inform me that a Kohls CLI could be a HP or SP. The "system" determines which one to use.
@Anonymous wrote:I've had a Kohls card since Fall 2015 with a limit of $300. I requested a CLI online and received a letter stating: "We regret we are unable to increase your credit line at this time, due to the following reason: Credit bureau information is missing or unavailable."
Ok. I assume this is because I have a freeze on my reports. But further down the page, it states that: "We also obtained your credit score from this consumer reporting agency (Experian) and used it in making our credit decision. It then lists my "score" and says the scale runs from 501 to 990.
1. If they can't access my report, how were they able to access my credit score?
2. Isn't a freeze supposed to stop disclosure of such information anyway?
I contact Kohls CLI department today and they couldn't answer how this could happen either. Instructed me to contact Experian.
When you applied for Kohl's orginally, did they pull EX for you? Or EQ?