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Late payment fee was charged even though I paid bill before due date? is it justified?

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HeavenOhio
Senior Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

Whether it's on the weekend or not, paying by the close of business on the due date isn't supposed to cause a late fee or interest, even if the final posting date is a day or two later.

Message 11 of 13
805orbust
Valued Contributor

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

@HeavenOhio yeah, I'm sure that's the party line, but I wouldn't trust that logic one bit. Payments should always be made far enough in advance of the due date that this issue is diminished into non-existence. 



Message 12 of 13
Batt4Christ
New Member

Re: Late payment fee was charged even though I paid bill before due date? is it justified?

While many are saying to make the payment several days early - that really should not be a factor. This band/lender allows payments to be scheduled (which includes auto-pay payments) on any calendar day - and offer a screen receipt (I always take screenshots). 

 

The ONLY way they are legally justified - is if they tried to pull the autopayment and it was declined by your bank and you didn't get an alternative payment posted in time.  Here's the issue - Capital One apparently has a reputation for charging late fees, even when payment isn't late.  I'm dealing with that right now. Got an email this evening saying my account was past due... I logged in - and my auto-pay was made on its schedule day... yet sure enough, there's a late fee tacked on. And yes, my payment was actually credited prior to the due date.  So- easy enough - I'll just try to send a secure message.  Nope - they don't offer it.  Ok - then maybe an online support chate?  nope. 

 

No - the system says to call them and gives me a number to call.  So I call - go through a computerized phone tree that is apparently deaf - but finally, get transferred to customer service--- it rings, then says "this office is closed, please call back after 9AM... ".  Seriously?  Great customer service.  

Message 13 of 13
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