Lowe's Payment Not Updating?

[Morphyyy]

I've had a minimum payment due of $28 due for a couple of weeks and I've made multiple payments on it. 1 on the phone and a couple through the make a payment part on the website. It's still not updated? It still says $28 due 0 days until due date. I've made payments weeks ago on it also?

[chiefone4u]

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@Morphyyy wrote:

I've had a minimum payment due of $28 due for a couple of weeks and I've made multiple payments on it. 1 on the phone and a couple through the make a payment part on the website. It's still not updated? It still says $28 due 0 days until due date. I've made payments weeks ago on it also?

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Have any of those payments cleared your bank account? 

Synchrony has been known not to update balance or minimum due for 3 day's after payment clears your account. As always YMMV.

Hopefully you have a record of payment confirmation (from Synchrony) and can get proof payment cleared from your bank (usually a transaction trace number is required).

[Morphyyy]

Yes 2 of them have cleared and the 1st one was a pay by phone with debit card so it was instant. Is there a grace period just incase they screw it up?

[Morphyyy]

Also the balance HAS updated each time but not the minimum payment due.

[chiefone4u]

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@Morphyyy wrote:

Also the balance HAS updated each time but not the minimum payment due.

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So your balance has decreased and your available credit has increased after each payment?  If yes, then maybe it is just a glitch on the website? 

If you call the number on the back of the card, does it say a minimum payment is still due?