It’s by cap 1 cli was a soft pull when I had the card. I no longer have it bc my score took a dip when I had to carry a balance on my cards. They sent me a letter in the mail. Basically, saying they were closing my accounts due to looking like I was going to be a risk, based on carrying balances on my other cards. I was like really this is the one card that had a zero balance. Never heard of capital one doing this. sync, chase, Barclays? Yes, cap one? No. Guess they are really trying to put themselves on par with being a big Time prime lender now with all the changes they have been making.
Like others have said. You have to call for a cli. I got one in my first 6 months ( auto) from 250 to 940. Then around 6 months ago when i started working on my credit, i called and asked for a credit increase, about 3 minutes later i had an increase to 1450. Those are my only 2 increases in 5 years. I dont use that card much anymore, i just use it once a year to keep it active.