Bank of America wrote:
Watch Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, explain the additional assistance we are providing to help clients and small businesses experiencing hardships, how we continue to operate our Financial Centers, how to better bank at home and our longstanding commitment to our communities.
We stand ready to support you through our Client Assistance Program. If you are facing a financial hardship, contact us and our teammates will work with you to create a solution tailored to your particular situation.
For those who need help making credit card payments on time, you can submit an online request for a payment deferral.
Credit Sesame sent me this detailed list of all the banks and what assistance they are offering.
It's helpful. I'm going to call Bank of America now and see if they can extent my 0% APR deal that is supposed to expire in May. I was going to pay it off in full this mth but if I have more time to spread out the payments I would rather do that.
Alliant is here to help in your time of need
Throughout our 85-year history, Alliant has been committed to serving and supporting our members in good times and in bad. Today, our team members are ready to help Alliant members impacted by COVID-19. Alliant employees are working remotely to ensure our members continue to receive the service they expect, and mobile and online banking are still available.
Whether you need to adjust your payments on an existing Alliant loan, need an emergency loan or need assistance accessing your money, contact us and we’ll work with you to find a way to help you get through this difficult time:
Alliant is ready to help you ease some of the financial burdens of this crisis on you and your family.
Do you need help with your existing Alliant loan(s)?
Our team can work with you to find the best option, including payment modifications, deferments, rate adjustments and more.
- Email your first and last name, your preferred phone number and the best time to reach you during our emergency assistance business hours of 8:30 a.m.-6:30 p.m. CT Monday-Friday to firstname.lastname@example.org. Also, please include the product(s) you need to discuss (Alliant credit card, mortgage, vehicle loan, etc.).
Note: For your security, do not include your account number or member number over email.
- Call 773-462-2269 to discuss your options with one of our loan specialists. Due to increased volume and our employees working from home, you may experience longer wait times than normal.
Spoke with a CSR at BB&T today in regards to deferment on an auto loan. He was rude and condescending and ultimately, after being spoken to as though I insulted his wife, I said forget it. It seems as though they are offering deferment of loans they are just extremely rude about it.
TBH I've never been a fan of BB&T customer service. This simply cemented my lack of interest in them as a FI.
Ally took 10 seconds on line, BB&T not so much. Hold time was about an hour.
Not sure how all this works so please be patient in your replies...
If we do defer a loan through Ally, like they are offering, will this have a negative effect on credit score?
I know I need to do what's best for me during this crisis, but don't want my hard work for the past two years to go out the window.
Thanks in advance for your response.
Here is my personal update:
Acura lease - Two months deferred.
Penfed - Both Visa's - One month deferred.
NFCU - Personal Loan - Two months deferred.
Discover - One month deferred and 12 months 0% interest on all new purchases.
According to Ally if you defer payments it will not a negative impact on your credit report.
Alliant is offering 90 day deferment without it impacting your credit.
Just got this from Stata Credit Union.
Just got a call from my BofA branch banker, the one who opened my personal and business credit cards. I thought he was calling to wish me Happy Birthday, instead of just an email, like Target, Ulta and Starbucks,lol!
He stated that he was calling from a recorded line and seemed flustered, so I texted him on his cell, after we said a hasty hello, asking him was everything okay, like REALLY okay???
We won't go into detail on how paranoid I am when it comes to banks and lenders... in general.
He texted back saying that BofA wants to let their customers know, especially small business owners that they are there for them during this time, and when I pressed for more, asking about reduced APRs, he said "I wish, but payments can be deferred a few months, if necessary".
Something is better than nothing and the call was a personalized touch (+ I have his cell number)