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My Creditor is Helping Me Thread. #TeamMyFICO

Super Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Bank of America wrote:

Watch Holly O’Neill, Head of Consumer, Small Business & Wealth Management Client Care, explain the additional assistance we are providing to help clients and small businesses experiencing hardships, how we continue to operate our Financial Centers, how to better bank at home and our longstanding commitment to our communities.


We stand ready to support you through our Client Assistance Program. If you are facing a financial hardship, contact us and our teammates will work with you to create a solution tailored to your particular situation. 


For those who need help making credit card payments on time, you can submit an online request for a payment deferral.

Message 81 of 270
Regular Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Credit Sesame sent me this detailed list of all the banks and what assistance they are offering.


It's helpful. I'm going to call Bank of America now and see if they can extent my 0% APR deal that is supposed to expire in May. I was going to pay it off in full this mth but if I have more time to spread out the payments I would rather do that. 

Message 82 of 270
Super Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Alliant wrote:
Alliant is here to help in your time of need


Throughout our 85-year history, Alliant has been committed to serving and supporting our members in good times and in bad. Today, our team members are ready to help Alliant members impacted by COVID-19. Alliant employees are working remotely to ensure our members continue to receive the service they expect, and mobile and online banking are still available.


Whether you need to adjust your payments on an existing Alliant loan, need an emergency loan or need assistance accessing your money, contact us and we’ll work with you to find a way to help you get through this difficult time:


Alliant is ready to help you ease some of the financial burdens of this crisis on you and your family.  


Do you need help with your existing Alliant loan(s)? 


Our team can work with you to find the best option, including payment modifications, deferments, rate adjustments and more.


  • Email your first and last name, your preferred phone number and the best time to reach you during our emergency assistance business hours of 8:30 a.m.-6:30 p.m. CT Monday-Friday to Also, please include the product(s) you need to discuss (Alliant credit card, mortgage, vehicle loan, etc.).

    Note: For your security, do not include your account number or member number over email.
  • Call 773-462-2269 to discuss your options with one of our loan specialists. Due to increased volume and our employees working from home, you may experience longer wait times than normal.


Message 83 of 270
Valued Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Spoke with a CSR at BB&T today in regards to deferment on an auto loan.  He was rude and condescending and ultimately, after being spoken to as though I insulted his wife, I said forget it.  It seems as though they are offering deferment of loans they are just extremely rude about it.


TBH I've never been a fan of BB&T customer service.  This simply cemented my lack of interest in them as a FI.


Ally took 10 seconds on line, BB&T not so much.  Hold time was about an hour.

PERSONAL; Amex | AOD FCU | BBVA | BECU | Capital 1 | Chase | Citi | Discover | NFCU | Synchrony | US Bank
BUSINESS; Amex | Citi
F8 Current EQ•776 | TU•774 | EX•762
Message 84 of 270
New Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Not sure how all this works so please be patient in your replies...


If we do defer a loan through Ally, like they are offering, will this have a negative effect on credit score? 


I know I need to do what's best for me during this crisis, but don't want my hard work for the past two years to go out the window.


Thanks in advance for your response.

Message 85 of 270
Established Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Here is my personal update:


Acura lease - Two months deferred.

Penfed - Both Visa's - One month deferred.

NFCU - Personal Loan - Two months deferred.

Discover - One month deferred and 12 months 0% interest on all new purchases.

Discharged BK7 - 7.16.15
Current Fico8 - (11.28.19) EX - 660/EQ - 669/TU - 671
Total CL - $229,000.
Message 86 of 270
Valued Member

Re: My Creditor is Helping Me Thread. #TeamMyFICO


According to Ally if you defer payments it will not a negative impact on your credit report.

Message 87 of 270
Valued Member

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Hi everyone,


Alliant is offering 90 day deferment without it impacting your credit. 

Message 88 of 270
Valued Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Just got this from Stata Credit Union.


Strata Credit Union Coronavirus (COVID-19) Preparedness – Update 03/24/20
Dear Member-owners,
Strata Credit Union is proactively taking measures to continue our normal operations and is here to serve your financial needs. Our main priority is the health, safety, and well-being of our staff and member-owners.
UPDATED EMERGENCY SERVICES: What we’re doing for our members right now:
  • We are offering our members forbearance for up to 90 days on their Strata Mortgage Loan. Please call (888) 288-1779 for assistance.
  • We are offering an Emergency Loan with a 12-month term, for up to $2,500.00 at 1.9% APR, allowing a 60-day first payment deferral for members whose accounts are in good standing.
  • We have increased our member credit card limits by $500.00 permanently for cards in good standing.
  • We are allowing members the option of skipping their credit card payments between April and July for up to 2 instances for accounts in good standing. Please call 1-866-820-7219 for assistance. (The phone number is also on the back of your card).
  • We will accept payments over the phone via account transfer or debit/credit cards for home equity, 2nd and 1st mortgage payments, waiving pay-by-phone fees.
  • Although there are no ATM fees associated with our qualifying Kasasa checking products, we are eliminating ATM fees associated with all other account products for the time being. Please notify us should you incur surcharges from other entities.
  • There will be no early withdrawal penalty fees on share certificates for the time being.
  • We are offering Skip-A-Pay, allowing qualified members to skip a regular monthly auto or signature loan payment with no service fee, if needed. Please call 661-327-9461 to speak to one of our representatives to set up the skip-a-payment option for you.
  • Cashier Check fees are being waived until further notice.
  • Looking for fun and free educational activities that you and your kids can do at home? Visit: Strata-Fi – Tools for Learning today!
Rest assured that we have taken the necessary steps to serve you safely and securely. In addition to meeting your in-branch, online, and mobile banking needs, Strata Credit Union is well prepared to help you without interruption in service.
  • In the meantime: Use our online banking platform or our mobile app to check balances, make payments, transfer funds, or deposit checks. If you haven’t registered yet, we encourage you to create your account today. If you are having trouble with access, review these tips to reset your password.
  • Take care of most of your banking needs via our extensive Co-op ATM network.
We will continue to monitor the situation closely and evaluate additional measures to support our members and community as needs arise. Please visit for regular updates. Stay informed about the Coronavirus disease. Please visit the Centers for Disease Control site for updates in English and Spanish.
Should you have any further questions or concerns please call us at (661) 327-9461. Thank you for your patience and trust in Strata Credit Union. Please know we are thinking of you and your families and will support you through these challenging times.
Brandon Ivie
Strata Credit Union
Amex PRG (NPSL), Amex Blue Cash ($24K), Amex Simply Cash+ ($4K), Amex Business Cash ($22.5K), Discover ($22.7K), Cap 1 Union Plus MC ($2500), Chase FU Visa Sig ($12K), Chase F Visa Sig ($8.3K), Chase CSP Visa Sig($6.5K), FCB/Elan Rewards Visa Sig($10K), Buckle ($1.3K), BofA AAA Rewards ($84.5K), Paypal credit ($10K), BBVA Clearpoints ($7.5K), Cap 1 Savor ($10K), PenFed PCR ($3500), Bank of the West CB MC ($3K)
Message 89 of 270
Frequent Contributor

Re: My Creditor is Helping Me Thread. #TeamMyFICO

Just got a call from my BofA branch banker, the one who opened my personal and business credit cards. I thought he was calling to wish me Happy Birthday, instead of just an email, like Target, Ulta and Starbucks,lol! 
He stated that he was calling from a recorded line and seemed flustered, so I texted him on his cell, after we said a hasty hello, asking him was everything okay, like REALLY okay???

We won't go into detail on how paranoid I am when it comes to banks and lenders... in general. 

He texted back saying that BofA wants to let their customers know, especially small business owners that they are there for them during this time, and when I pressed for more, asking about reduced APRs, he said "I wish, but payments can be deferred a few months, if necessary". 
Something is better than nothing and the call was a personalized touch (+ I have his cell numberSmiley Happy

Message 90 of 270
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