Went actually well. I added my brother as a user on my account. Did this all online around mid December. I never received the card and got a bit worried it was lost in the mail. So I emailed them last night and they replied just a few hours later. Was told that since they mailed the card out on December 16th and I havent gotten it yet, they went ahead and cancelled the card and asked me to call in. I called and spoke to customer service this morning, and without even asking for it the rep said he will have the card shipped out overnight via UPS, and I should receive it tomorrow. Thanked me for being a loyal customer with American Express and that was it. Pretty sweet for my Zync card I received only a month and a half ago. One that is set with a $500 SPL, that hopefully grows to a NSPL card. Felt like I was treated with respect even though I have a lowly Zync card. Woot.
