@Anonymous wrote:
1) I guess I can see how we've gotten all bent out of shape about show SS cards but in reality companies, institutions etc have been asking for and making a copy for YEARS.
And TRUTH be told, they already have the freaking# anybody that WANTS to dup your card doesn't need a COPY of yours ...Trust me they'll create one anyway, the template for creating a SS card is so well known they don't need nor WANT your card.
As a form of I.D. in fairness it actually sucks, only big slow banks would think much of em anyway.
I'm in SoCal and I'm sure where you guys live to but here FOR SURE...You can go down to L.A. or Santa Ana and have a better looking SS card than the government produces quicker than Jiffy Lube has your car ready...The SS card thing is a joke from the 80's truth be told.
* As for the DL
1) A lot of states to the letter of the law per DMV rules (I've had many different state DLs) ask for a DL swap within 10-30 days is very very common (Granted, most ppl don't meet that standard but it's in the book)
2) A good solution IMO is to get a state I.D.
It looks virtual the exact same and is acceptable in place of a DL...They only ask for a DL because it's just a lazy way of asking for a government issued I.D. but a state I.D. is = to a DL in every way (except the right to drive😊)
This works, well for your students that may attend school on the other side of the state and need to cash checks or whatever.
My DL is only given to a Cop, any and everybody else gets the I.D.
Most ppl can't tell the difference, I'm CA. it's the same # anyway
So the I.D. isn't a real issue not wanting to show and allow them to copy the SS card ...That will be the killer, I'm highly doubtful one person can just check a box that says I saw it without the "proof" being attached to a file they flagged
Otherwise, it'd make no sense to flag and ask for proof
Sorry, this happened but in fairness IF you were a scammer, wouldn't the scammer also NOT want to I.D. themselves or drive to a branch?
It becomes a catch-22
No winners
Yep, same here
OP- you can find out if Citi has a secure fax or secure message option in send a copy of your driviers license. In my business I review and make copies of SS cards all the time. With EVERYTHING in a computer somewhere, the card itself is not what scammers are getting a hold of since you have to have an ID too.
From Citi's perspective...someone gets approved for a card and moves a week later, wanting you to send the card to the new address. It seems to be a fraud prevention policy.
Good luck if you decide to proceed.
I think it's reasonable for the bank to want to look further if you've changed phone numbers twice in seven months and moved twice within seven months. And it's very easy to obtain a copy of utility bills from the prior utility company - they are easily available online most of the time these days. 
They are providing you with options to the items you don't want to send in, even if they seem to be annoying options. But you seem to not to be able to produce the things they are asking for, even when they select new possibilities or give you other options.
@Anonymous wrote:I think it's reasonable for the bank to want to look further if you've changed phone numbers twice in seven months and moved twice within seven months. And it's very easy to obtain a copy of utility bills from the prior utility company - they are easily available online most of the time these days.
They are providing you with options to the items you don't want to send in, even if they seem to be annoying options. But you seem to not to be able to produce the things they are asking for, even when they select new possibilities or give you other options.
I tend to agree with this.
I understand how it's a pain to have to jump through multiple hoops to deal with a situation such as this, but something has made them think there might be a fraud problem with the account. Remember that with a credit card the bank is usually on the hook for any fraudulent transactions, which is the reason so many of us like to use them.
In this case it might be a 'perfect storm' of completely legitimate events (multiple recent phone numbers and home addresses, etc.) but even if all of the changes are completely on the up-and-up you can't fault Citi for being cautious, especially when they are seemingly trying to be reasonable by providing multiple options to meet their request.
If I were in the bank's shoes and each verification option I presented was problematic, I would suspect something might be wrong as well. That said, I do believe that physically going into the branch should be an option... even if on the phone they told me the local folks would only fax over my docs, I would be tempted to do it anyway to show them I was trying.
In a situation such as this it might be the case that the timing just isn't meant to be, and if meeting Citi's fraud department's requirements will be too much hassle it might be best to close the account and move on. Once you have some history with your current address/phone number/etc. you can always reapply with them again if you chose to do so.
@EAJuggalo wrote:Well I sent in a copy of my old driver's license, my 2015 w-2 and my first cable bill that had that phone number on it. From March of 2016. I didn't think I had comcast that long. We'll see what happens with it. I offered to email them my new WI DL, cable bill from December that I still have and my electronic w-2. The response was, we only take fax. I've done all I'm going to do with them for this, either free up my account or close it. At this point I really don't care which.
I would think that should be sufficient to allay their concerns; hopefully this will all be resolved soon in your favor.
Let us know how it goes!