I appreciate everyones help, thank you.
I had a letter waiting in the mail from chase friday after work.
It read
" We're writing to confirm information about you credit card for your security. Please call us immediately at 1-800-686-5657.
We're available anytime.
If we've already spoken about your account, you don't need to do anything else"
Sincerely,
Fraud Operations.
I was a bit excited, could this be the correspondence I had been asked to wait for?! Never received any call backs so It had to be. I phone in around 2:00 am, state reason for my call and begin reading off from this short letter. I am asked If i could confirm a OTP, NP, easy right?! WRONG. I tell her the # I have used since day one (4/04/17) She says that number is not accepted and asks for other numbers? WELL Strangeee, I 've used the same one only last week, AT least minimum of 5 times in my back and forth calls, they send and I confirmed successfully!! BS, I tell her lady how can it not be accepted its my phone number,never had this problem. How is it suddenly, out of no where, not accepted. She goes I understand your problem however we can use questions from you financial profile and Public Rec Qs. I am asked total of 5 questions first 2 didn't have any choices still they didn't even pertain to me. the next 3 were my Father's birth month, My DOB and My age, I answer correctly, Am Put on hold, as she returns, i hear the words, "thank you for holding however am unable to access your account looks like its under review and with that I don't have any information." I attempt a little explanation and she says "but don't worry I will put a note asking to "fast" your request and I will write down that you have a letter from us as well"
Back to square one.
A CSR last week mentioned still having my online account access as a good sign as most people with online access terminated get card accounts closed as well.
