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No more discover secure email

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Mega Contributor

No more discover secure email

Looks like Discover is ending the ability to compose secure emails, encouraging the use of chat instead.   Personally, I don't always have the time to hang around on chat, and found email more useful.  Amex did the same thing some time ago.   I do like that they believe this change, i.e. one that reduces options, helpful!

 

On October 15th we will be turning off the ability to compose and reply to emails. You will still receive important emails in the Secure Inbox. To contact us, we encourage you to use Discover's messaging service. You can reach a live agent and review a history of your conversations with Discover in one thread. Discover is continually focused on providing the best customer experience possible and we believe you will find this change helpful.

Message 1 of 8
7 REPLIES 7
Super Contributor

Re: No more discover secure email

Messaging isn’t chat. You just send a message and reply whenever you feel like it so there’s no need to sit around and wait. It makes sense to replace email with the messaging option.

01/2019:
10/2019:

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Goal cards: Cash+, Freedom.
Message 2 of 8
Moderator

Re: No more discover secure email


@longtimelurker wrote:

Looks like Discover is ending the ability to compose secure emails, encouraging the use of chat instead.   Personally, I don't always have the time to hang around on chat, and found email more useful.  Amex did the same thing some time ago.   I do like that they believe this change, i.e. one that reduces options, helpful!

 

On October 15th we will be turning off the ability to compose and reply to emails. You will still receive important emails in the Secure Inbox. To contact us, we encourage you to use Discover's messaging service. You can reach a live agent and review a history of your conversations with Discover in one thread. Discover is continually focused on providing the best customer experience possible and we believe you will find this change helpful.


Not really pleased with it either. Back to the phone and at a time convenient to me, wont waste time with chat

"If there's a lack of money in your life, understand that feeling worried, envious, jealous, disappointed, discouraged, doubtful or fearful about money can never bring more money to you, because those feelings come from a lack of gratitude for the money you have."

"Reactions are powerful creators because they contain every element needed to manifest—they're a combination of thought, belief, and feeling in action. Positive reactions create more positive things, and negative reactions create more negative things. If you can respond to negative situations calmly and lightly, instead of with emotional turbulence, what happens next in your life will be so much better."

- Rhonda Byrne

Message 3 of 8
Moderator

Re: No more discover secure email

Ya will just call if i need anything vs. chat.. I enjoy Amex chat, not so much discovers

Message 4 of 8
Super Contributor

Re: No more discover secure email

The Discover chat works the same way as email essentially. You just ask your question and reply at your leisure. It's not necessarily in real time. So IMO, having both the chat and secure email is redundant so it makes since to eliminate one. This really does not bother me.

Message 5 of 8
Community Leader
Super Contributor

Re: No more discover secure email

So, did Discover just merge with Equifax?Smiley Wink
#ChaseCreditCardHobby Enthusiast
2022
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Message 6 of 8
Community Leader
Mega Contributor

Re: No more discover secure email

I was kinda amused by being prompted to log in secure messages and read secure message that tells me no more secured messages
I feel like they broke up with me via text, but have given me alternative of staying friends and keeping in touch
EX 759 EQ 774 TU 753


Message 7 of 8
Super Contributor

Re: No more discover secure email


@longtimelurker wrote:

Looks like Discover is ending the ability to compose secure emails, encouraging the use of chat instead.   Personally, I don't always have the time to hang around on chat, and found email more useful.  Amex did the same thing some time ago.   I do like that they believe this change, i.e. one that reduces options, helpful!

 

On October 15th we will be turning off the ability to compose and reply to emails. You will still receive important emails in the Secure Inbox. To contact us, we encourage you to use Discover's messaging service. You can reach a live agent and review a history of your conversations with Discover in one thread. Discover is continually focused on providing the best customer experience possible and we believe you will find this change helpful.


LOL


Total revolving limits 720500 (594000 reporting) 10/2/19 FICO 8 scores: EQ 744 TU 782 EX 746
Message 8 of 8
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