@SomeGuyOnTheWeb wrote:
Well, from a business stand point, I understand where they're coming from. The card is probably benefiting you much more than than AMEX is benefiting from you. As much as people like to think otherwise, you're not THAT important to any given CC company unless you're spending hundreds of thousands of dollars a year on your card. Besides, and not to sound like an ass, but I've worked in retentions before, and you learn that most CH's are simply bluffing (not all, but most), and you just kind of learn to roll your eyes at the "I'm going to cancel if you don't do X for me" type threats.
I tend to agree. They charge an annual fee for a reason. And as a business, they can't offer a retetion bonus for every customer who calls and threatens to cancel the card.
I work for an airline, and I can't tell you the number of countless times I hear "i will never fly you again." however, when you look back at that customer's profile, you see they didn't follow through with their idol threat. Notably, don't get me wrong, I am not attempting to justify poor service with this anology. However, oftentimes that customer does return because they will find value.
