Orchard Bank CLI, Closed Account, Customer Service!

[Iincognito]

Thought I would share my experience this morning...

I spoke to CSR this morning -- great guy, patient and accommodating -- and explained that my orchard bank card has not grown with me these past few years and that I would like to close my account. The card started with a $700 limit which a few months later grew to a $900 limit but has remained there for four years. I told him of my recent acquisitions, Amex Clear, Chase Slate and Freedom, etc.. with limits as high as $7000, due to my great credit history. He confirmed my great history by looking at the history on my two accounts and seeing that I have never missed a payment. He gave me a few options, even offered to increase my credit limit on the card, but could not confirm that it would not be a hard pull. I did not want to add another inquiry on my reports since I had already added a few new inquiries from my recent new credit. I decided to close the account and keep my other $2000 limit open for now.

I thought I would feel good closing and ORCHARD card, but I actually felt bad since the customer service was quite accommodating. It all came down to what is in my best interests. I told the CSR that although I appreciate everything he is trying to do for me now, but that it was a little too late. Orchard should have taken my great payment and customer loyalty into consideration on a regular basis (as my other have stated that the accounts are reviewed periodically) and it should not have come to the point where I had to call in asking to close my account to have a credit line increase was offered. I told him that I decided to keep my Platinum card open for now to see what Orchard will do for me; He added a note to my Platinum account that I am looking for a credit line increase.

In summary, I closed an old (2007) Orchard account with great payment history, no annual fee, but a limited credit line that did not grow over time. I am not too concerned with the AAoA since my two Amex cards have been backdated to 1995 and I know that the tradeline will continue to report for at least 10-years.

It's time to move on...

[tinuviel]

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@Iincognito wrote:

Thought I would share my experience this morning...

I spoke to CSR this morning -- great guy, patient and accommodating -- and explained that my orchard bank card has not grown with me these past few years and that I would like to close my account. The card started with a $700 limit which a few months later grew to a $900 limit but has remained there for four years. I told him of my recent acquisitions, Amex Clear, Chase Slate and Freedom, etc.. with limits as high as $7000, due to my great credit history. He confirmed my great history by looking at the history on my two accounts and seeing that I have never missed a payment. He gave me a few options, even offered to increase my credit limit on the card, but could not confirm that it would not be a hard pull. I did not want to add another inquiry on my reports since I had already added a few new inquiries from my recent new credit. I decided to close the account and keep my other $2000 limit open for now.

I thought I would feel good closing and ORCHARD card, but I actually felt bad since the customer service was quite accommodating. It all came down to what is in my best interests. I told the CSR that although I appreciate everything he is trying to do for me now, but that it was a little too late. Orchard should have taken my great payment and customer loyalty into consideration on a regular basis (as my other have stated that the accounts are reviewed periodically) and it should not have come to the point where I had to call in asking to close my account to have a credit line increase was offered. I told him that I decided to keep my Platinum card open for now to see what Orchard will do for me; He added a note to my Platinum account that I am looking for a credit line increase.

In summary, I closed an old (2007) Orchard account with great payment history, no annual fee, but a limited credit line that did not grow over time. I am not too concerned with the AAoA since my two Amex cards have been backdated to 1995 and I know that the tradeline will continue to report for at least 10-years.

It's time to move on...

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It seems that there a lot of folks who are moving on right about now, and that's great! Congrats!!!