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I am beyond frustrated and annoyed. On Monday, Synchrony / PayPal sent me a new PPMC in the mail with no warning. An insert indicated that the card could have been compromised, so it was a precaution. So of course, I set about to update my card information wherever I use it (which is a lot of places), but when I went to update it in my PayPal account, it wouldn't allow me to (only the expiration & code changed). When I tried to enter it as a new card, it wouldn't let me either. I thought it was weird, but I figured I'd give it a day or two.
Fast forward to today, I get a weird email from PayPal telling me there is a system problem and my account is locked. I immediately get suspicous, so I didn't click on anything and logged in to my account through the app. Nothing indicated there is a problem, EXCEPT I notice my PPMC is now gone from my account. So I tried to add the card, and I received an error telling me they can't link the card. Has anyone had this issue? I tried contacting them, but it says the system is currently busy and I'm at work, so I can't really do anything about it at the moment. Has anyone else had issues connecting an updated PPMC card to their PayPal. Also, I forwarded the fake email to PayPal.
It takes a few days for the link to be reestablished when a new card is activated. You cannot add or remove PPMC from the system, it is done in the backend.
@Anonymous wrote:It takes a few days for the link to be reestablished when a new card is activated. You cannot add or remove PPMC from the system, it is done in the backend.
Thanks, I think I figured it out. It didn't disappear. It just doesn't show as a card on the homescreen, but I found it in the wallet. The mobile app is crap and I can never find anything. I just reset my password and was able to see everything on my computer.
You can see it in the wallet but you can't get to the Sync site to manage it if the link is gone from the home page. That link is what will be restored in a few days.