Payment snafu

[QCS123]

So I have this weird issue.  I made a payment on one of my CC for $250, but it looks like the amount that was actually taken out of my bank was $25.  I double checked and the CC records the payment of $250.00 as having processed on the 11th and today is the 21st, so it has definitely processed through on both ends.  In a panic, I checked and luckily my min. payment is under $25, so that shouldn't cause any late payment issues. Do I just wait until they correct it?  (preferred because our client hasn't paid us and funds are lowish) or contact them and let them know?  I've never had anything like this happen before...

[Adkins]

I would wait and see if it corrects itself. 

[Shadowfactor]

Personally I would call them

That’s 225 which is prone to be withdrawn at any time. I do not like not knowing when money is being withdrawn from my checking account.

If your funds are already low, this could cause a potential overdraft on your account in the future which could then cause a returned payment to a creditor.

[Anonymous]

I would call them—it never hurts to do so.

[HeavenOhio]

My vote is to call. And I'd also call them if the error self-corrects. I'd want to know what happened and if everything is in order.

[UpperNwGuy]

You should call them right away.  No waiting around for it to fix itself.

[NRB525]

If the CC already shows the paid amount as $250, I would leave it as is, wait for the CCC and your checking bank to sort it out.

If you call, there is a risk you trigger more activity than is necessary to “catch up”, and possibly get a double draw of the $250 x 2.

Make sure you have extra funds in checking, just in case it does go through double.

[longtimelurker]

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@NRB525 wrote:
If the CC already shows the paid amount as $250, I would leave it as is, wait for the CCC and your checking bank to sort it out.

If you call, there is a risk you trigger more activity than is necessary to “catch up”, and possibly get a double draw of the $250 x 2.

Make sure you have extra funds in checking, just in case it does go through double.

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I agree.  For those saying "call", who should OP call?  It's quite possible that the CCC did get the full amount, and something went wrong with debiting the bank account, or that the bank sent the wrong amount and the CCC credited incorrectly.    Without knowing which, calling seems liable to create more confusion.

[Meanmchine]

OK Ill be the contrarian here ....

Id call my checking account bank first and verify that the error wasnt at their end. Then if not, I would call the CCC

[Shadowfactor]

I would get a letter from the bank that the money came out from. Get it from a branch manager. You want the details of the transaction.

Then I would call the credit card company and tell them what happened. Inform them of the letter from the bank then fax a copy if requested. Then ask the credit card company for a receipt for the payment.

Safely store both of these documents.

That way both parties are notified and they can’t blame you for anything. In the future if you get AA because of it. You have documents from both parties for a CFPB complaint