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PenFed lost your January payment

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longtimelurker
Epic Contributor
‎02-11-2021 08:26 PM
‎02-11-2021 08:26 PM

Re: PenFed lost your January payment

@Anonymous wrote:

 Good on Penfed for making it right too.

 

 

Well, it's obviously better they fixed it than not, but I don't think Penfed deserves any points/praise for fixing.  Clearly their bad error!  They should attempt something proactive at least,e.g. contact those that apparently missed a payment with no previous history of doing so.   Hopefully they don't intend to keep quiet to collect late fees and interest.....

Message 11 of 14
Jnbmom
Credit Mentor
‎02-13-2021 02:19 AM
‎02-13-2021 02:19 AM

Re: PenFed lost your January payment

Inetresting I just checked DH's accounts,  I made a payment on 2/9/21 and it was taken out of our external checking account. However there is NO record of this payment online grrrrrrrrrrrrrr. I sent a message to them to see what in the heck is going on. Watch your accounts obviously they are having some major issues.

EXP 780 EQ 791TU 795
Message 12 of 14
NRB525
Super Contributor
‎02-13-2021 02:25 AM
‎02-13-2021 02:25 AM

Re: PenFed lost your January payment

@Jnbmom wrote:

Inetresting I just checked DH's accounts,  I made a payment on 2/9/21 and it was taken out of our external checking account. However there is NO record of this payment online grrrrrrrrrrrrrr. I sent a message to them to see what in the heck is going on. Watch your accounts obviously they are having some major issues.

Good point. I only set my next payment using the new screen ( full PC browser, no app ) but it has not reached the date scheduled for that payment yet. I shall watch closely to see that the funds are taken and posted to the account, using the new payment tech, and check back now that a few days have passed since the CSR "payment".

 

eta The CSR payment for $750 was posted Thursday. All is well. 
I downloaded the app and made a payment for the $249 I charged on my way to the $500 to get $50 offer. 
Another $750 should pay toward the end of the month if the PC payment scheduling works.  

High Bal Jan 2009 $116k on $146k limits 80% Util.
Oct 2014 $46k on $127k 36% util EQ 722 TU 727 EX 727
April 2018 $18k on $344k 5% util EQ 806 TU 810 EX 812
Jan 2019 $7.6k on $360k EQ 832 TU 839 EX 831
March 2021 $33k on $312k EQ 796 TU 798 EX 801
May 2021 Paid all Installments and Mortgages, one new Mortgage EQ 761 TY 774 EX 777
April 2022 EQ=811 TU=807 EX=805 - TU VS 3.0 765
Message 13 of 14
Jnbmom
Credit Mentor
‎02-13-2021 01:56 PM
‎02-13-2021 01:56 PM

Re: PenFed lost your January payment

They claim we never made payment , well my bank says otherwise 🤔 They claimed the only payment was for his gold card days before , yet 2 ACHs are from PF on the dates which correspond with when I paid .

 

So now I sent a screenshot of bank payment waiting for their response .

EXP 780 EQ 791TU 795
Message 14 of 14
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