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Question for people with Bbva

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Frequent Contributor

Question for people with Bbva

I read that alot of people have got the Bbva card lately have any of you had problems setting up the Auto Pay feature I have called in 20 times and still no help they tell me to select frequency on the 3rd step but I dont have that option customer service is a joke I'd close the account if it wasnt for the 7k limit if they dont get it fixed once I get bonus and pay it off with one payment I'll stick it in a drawer 




MAJOR BANK CARDS


Amex BC 15k, Amex CM 1500, Amex Delta 1k, BBT Travel 4500, BBVA 6900,
CAP1QS 2600, DIscover 3300, Marvel MC 6000, Wells Fargo CR 4500
Blispay 2k
CREDIT UNION CARDS Dcu 2k , Robbins 10k ,united1st 5k
STORE CARDSAmazon 10k , HomeDepot 5k , Pay pal 4k , Wal mart 6k ,Lowes 12k


Message 1 of 12
11 REPLIES 11
Super Contributor

Re: Question for people with Bbva

Did you try using the app?

 

I don’t use the desktop site for anything, it’s horrible, but the app works fine for everything I have tried it for. 



01/2019:
1/2020:

Hover over my cards to see my limits!
Goal cards: Cash+, Freedom.
Message 2 of 12
Frequent Contributor

Re: Question for people with Bbva

Yep app dont have the option either  They keep telling me to use website 




MAJOR BANK CARDS


Amex BC 15k, Amex CM 1500, Amex Delta 1k, BBT Travel 4500, BBVA 6900,
CAP1QS 2600, DIscover 3300, Marvel MC 6000, Wells Fargo CR 4500
Blispay 2k
CREDIT UNION CARDS Dcu 2k , Robbins 10k ,united1st 5k
STORE CARDSAmazon 10k , HomeDepot 5k , Pay pal 4k , Wal mart 6k ,Lowes 12k


Message 3 of 12
Regular Contributor

Re: Question for people with Bbva

I have the card but couldn’t find a way to set up in the app. But I just set up autopay on my account yesterday to pay it 2 days before the due date. Did it on this website.

https://www.bbvacompass.com

Sign in
Select payments/transfers

You’ll have to add your bank first and then it walks you through.
Message 4 of 12
Frequent Contributor

Re: Question for people with Bbva

Has your 1st statement posted  only option I have Is one time payment yet I havent got my 1st statement yet 




MAJOR BANK CARDS


Amex BC 15k, Amex CM 1500, Amex Delta 1k, BBT Travel 4500, BBVA 6900,
CAP1QS 2600, DIscover 3300, Marvel MC 6000, Wells Fargo CR 4500
Blispay 2k
CREDIT UNION CARDS Dcu 2k , Robbins 10k ,united1st 5k
STORE CARDSAmazon 10k , HomeDepot 5k , Pay pal 4k , Wal mart 6k ,Lowes 12k


Message 5 of 12
Frequent Contributor

Re: Question for people with Bbva

That my problem on the 3rd step I dont have option for auto pay


@RebuildingIsHard wrote:
I have the card but couldn’t find a way to set up in the app. But I just set up autopay on my account yesterday to pay it 2 days before the due date. Did it on this website.

https://www.bbvacompass.com

Sign in
Select payments/transfers

You’ll have to add your bank first and then it walks you through.

 




MAJOR BANK CARDS


Amex BC 15k, Amex CM 1500, Amex Delta 1k, BBT Travel 4500, BBVA 6900,
CAP1QS 2600, DIscover 3300, Marvel MC 6000, Wells Fargo CR 4500
Blispay 2k
CREDIT UNION CARDS Dcu 2k , Robbins 10k ,united1st 5k
STORE CARDSAmazon 10k , HomeDepot 5k , Pay pal 4k , Wal mart 6k ,Lowes 12k


Message 6 of 12
Frequent Contributor

Re: Question for people with Bbva


@RebuildingIsHard wrote:
I have the card but couldn’t find a way to set up in the app. But I just set up autopay on my account yesterday to pay it 2 days before the due date. Did it on this website.

https://www.bbvacompass.com

Sign in
Select payments/transfers

You’ll have to add your bank first and then it walks you through.

I've added my bank and verified it and have made  one time payments that's what I'm saying the auto option is not there and customer service just keep telling me where it should be and how to do it they fail to understand that the option isnt there 




MAJOR BANK CARDS


Amex BC 15k, Amex CM 1500, Amex Delta 1k, BBT Travel 4500, BBVA 6900,
CAP1QS 2600, DIscover 3300, Marvel MC 6000, Wells Fargo CR 4500
Blispay 2k
CREDIT UNION CARDS Dcu 2k , Robbins 10k ,united1st 5k
STORE CARDSAmazon 10k , HomeDepot 5k , Pay pal 4k , Wal mart 6k ,Lowes 12k


Message 7 of 12
Super Contributor

Re: Question for people with Bbva

weird. Shows up for me  

 

0E2E879E-880A-49C7-B24B-B9C843F97936.jpeg

 



01/2019:
1/2020:

Hover over my cards to see my limits!
Goal cards: Cash+, Freedom.
Message 8 of 12
Community Leader
Super Contributor

Re: Question for people with Bbva

Very strange in deed! I know the old site wouldn't allow you to set up autopay. And the old phone app wouldn't either. Both updated versions should allow you to set up autopay OP. What browser are you using and does your phone have the latest version of the BBVA app?

Message 9 of 12
Frequent Contributor

Re: Question for people with Bbva


Not for me 20190206_182753.jpg
@Saeren wrote:

weird. Shows up for me  

 

0E2E879E-880A-49C7-B24B-B9C843F97936.jpeg

 


 




MAJOR BANK CARDS


Amex BC 15k, Amex CM 1500, Amex Delta 1k, BBT Travel 4500, BBVA 6900,
CAP1QS 2600, DIscover 3300, Marvel MC 6000, Wells Fargo CR 4500
Blispay 2k
CREDIT UNION CARDS Dcu 2k , Robbins 10k ,united1st 5k
STORE CARDSAmazon 10k , HomeDepot 5k , Pay pal 4k , Wal mart 6k ,Lowes 12k


Message 10 of 12
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