I have a Visa card with Regions Bank. Eight days ago I sent them a secured email asking a rather simple question. I have never received a response. I tried calling them yesterday and was told someone would call me back in the afternoon. It's been over 24 hours and I'm still waiting for a call back. This is not a way to run a business, let alone a financial institution.
820+
Thank you. It is a simple question. Very, very simple. But now I don't want to do any business with them at all because if this was a major issue such as fraud, I cannot be left hanging like this.
Well another day went by without an email response or a return phone call. This is inexcusable. I have never dealt with a worse customer service than Regions.
Mind sharing what the simple question is for others? In case they fall into the same boat.
@FireMedic1 wrote:Mind sharing what the simple question is for others? In case they fall into the same boat.
Sure. My card is cracked and I'd like a replacement. To me, that's a simple question for them to answer.
@CreditInspired wrote:
@ChiTownTony wrote:Well another day went by without an email response or a return phone call. This is inexcusable. I have never dealt with a worse customer service than Regions.
I would have called and asked to speak to a supervisor 24 hours after I didn't get a response from the SM. Why don't you do that today? There's no sense in continuing to wait for a call.
I'll try calling again. Thanks.
Usually theres a prompt when you call if lost, stolen, damaged press #. All animated. I accidently stepped on my Savor card as I tried to catch it when it dropped. Folded it in half. LOL! 1 call. Replaced.