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Rumors about AMEX Green? (Now Live for New Apps)

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Community Leader
Valued Contributor

Re: Rumors about AMEX Green?


@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??

Discover It: 19.7k
Amex BCE: 18k
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Message 21 of 528
Valued Contributor

Re: Rumors about AMEX Green?


@pinkandgrey wrote:

@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??


I didn’t say that......

All I’m saying is that I wouldn’t expect the person that’s answering the phone to know anything about this until the changes are announced internally. 

Low level CSR’s are notoriously wrong about a lot of things. 





Total Revolving Limits $219,300

FICO 8 scores 04/2019
EX-778
TU-714
EQ-716
Message 22 of 528
Community Leader
Valued Contributor

Re: Rumors about AMEX Green?


@Shadowfactor wrote:

@pinkandgrey wrote:

@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??


I didn’t say that......

All I’m saying is that I wouldn’t expect the person that’s answering the phone to know anything about this until the changes are announced internally. 

Low level CSR’s are notoriously wrong about a lot of things. 


Oh, I wasn’t trying to “challenge” you! I know that CSRs often have no idea what to say other than what’s written in their manuals LOL. I really just want to know where the rumors are spawning and who has this inside info....

Discover It: 19.7k
Amex BCE: 18k
Citi DC: 5.7k
~~~~~~~~~~~~~~~~~~
Once you go Berner, you never go back.
Message 23 of 528
Community Leader
Senior Contributor

Re: Rumors about AMEX Green?


@pinkandgrey wrote:

@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??


Even if they do know something, they more than likely wouldn’t be able to tell anyone until it’s announced officially. 

AMEX Platinum, Gold, Reserve & SPG | PenFed PR VS | NFCU FS VS | Discover IT | Citibank DC WEMC l Capital One Venture VS | Nordstrom VS l Banana Republic LUXE V I Lowes I Macys I Wayfair I
Message 24 of 528
Valued Contributor

Re: Rumors about AMEX Green?


@pinkandgrey wrote:

@Shadowfactor wrote:

@pinkandgrey wrote:

@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??


I didn’t say that......

All I’m saying is that I wouldn’t expect the person that’s answering the phone to know anything about this until the changes are announced internally. 

Low level CSR’s are notoriously wrong about a lot of things. 


Oh, I wasn’t trying to “challenge” you! I know that CSRs often have no idea what to say other than what’s written in their manuals LOL. I really just want to know where the rumors are spawning and who has this inside info....


I didn’t think that at all. Sorry if it came across like that. I was trying to clarify my point





Total Revolving Limits $219,300

FICO 8 scores 04/2019
EX-778
TU-714
EQ-716
Message 25 of 528
Established Contributor

Re: Rumors about AMEX Green?


@JAG73 wrote:

@pinkandgrey wrote:

@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??


Even if the do know something, they more than likely wouldn’t be able to tell anyone until it’s announced officially. 


That never stopped the rumor millSmiley Wink

Message 26 of 528
Member

Re: Rumors about AMEX Green?

I wasn't really excited or eyeing any new cards to pickup in 2019 but this just got me excited! I can't wait to hear more about this possible refresh!

Amex Gold / Amex BBP $2k / Delta Amex Gold $6.8k / Amex EveryDay $8k / Citi DoubleCash $5.2k / Citi Best Buy Visa $2k / Chase Freedom $3k / Chase Amazon Prime Visa $2k / Discover IT $2.2k / Capital One Quicksilver $3.5k / Wells Fargo Platinum Card $3.5k / Charlotte Metro Credit Union $5k
Message 27 of 528
Mega Contributor

Re: Rumors about AMEX Green?


@wingennis wrote:

@JAG73 wrote:

@pinkandgrey wrote:

@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??


Even if the do know something, they more than likely wouldn’t be able to tell anyone until it’s announced officially. 


That never stopped the rumor millSmiley Wink


Right.  At one point, my old Telecom company get fed up with leaks from CSRs, and (to a large extent) succeeded in keeping news of "big" things away from them.  (Big is as always relative, new phones and new plans excite a certain segment as much as say the Cash Magnet did here!)   But leaks went on from elsewhere and this led to the poor situation of customers calling in knowing much more than the CSRs about the impending changes....

Message 28 of 528
Highlighted
Senior Contributor

Re: Rumors about AMEX Green?


@pinkandgrey wrote:

@Shadowfactor wrote:

@pinkandgrey wrote:

@Shadowfactor wrote:
I wouldn’t expect any low level CSR’s to know anything about upcoming changes. These types of decisions are made at a higher level of management and are probably privileged until training starts on the new card.

So the question is:  if even Amex employees don’t know about this, then WHERE are the rumors coming from??


I didn’t say that......

All I’m saying is that I wouldn’t expect the person that’s answering the phone to know anything about this until the changes are announced internally. 

Low level CSR’s are notoriously wrong about a lot of things. 


Oh, I wasn’t trying to “challenge” you! I know that CSRs often have no idea what to say other than what’s written in their manuals LOL. I really just want to know where the rumors are spawning and who has this inside info....


Might not be coming from Amex. The leaks might have come from their marketing company or from their auditors




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>09/2019 CCT EX 829 TU 848 EQ 837
Jack Webb: "That figures. Now let me see if I got the facts straight here. Cleaning woman Clara Clifford discovered your clean copper clappers kept in a closet were copped by Claude Cooper the kleptomaniac from Cleveland. Now, is that about it?"
Message 29 of 528
Community Leader
Valued Contributor

Re: Rumors about AMEX Green?

I know! If it’s true this could be one of the best cards available...
Discover It: 19.7k
Amex BCE: 18k
Citi DC: 5.7k
~~~~~~~~~~~~~~~~~~
Once you go Berner, you never go back.
Message 30 of 528
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