You are definitely much nicer than I. My response would have been "So, let me tell you about the Barclay Apple Rewards card I'm closing today!" Yeesh!
I like this answer as well.
This makes me glad I don't have a Barclay card. I deal with enough angry people at work, I probably would've handled that phone call much differently than you did. I commend you for being mature, I would've told them where they could go.....well you know....
Come to think of it.
Barclay personnel and U/W staff NEVER extended ANY credit to me in those (2) years of being a cardholder but their computer did.
It wasn't long after the computer generated Instant Approval of $5K in landing my first card with them after several denials before that they pulled it off the internet.
In essence, it was a much better experience for me in dealing with their computers
I've never had a Barclay card, but I don't understand the appeal. Everything I've read about them seems like they make everything difficult, and their cards don't seem above average to me in terms of rewards. So why bother?
I have 15 new accounts since I got my Barclay Rewards 2.5 years ago. I've never had a problem with AA. Not to say it might not start, but since they just gave me an auto CLI, I feel I'm still in their good graces. Maybe that'll change after my balance transfer to NFCU...
Its a good card for somebody who is on the rebuilding path. Interest rate is a little on the high side, but the 0% intro on purchases and balance transfers is great. 2% cashback on certain categories is great for people who don't qualify for a "better" card with 5% categories.
NFCU MR: $25K | Venture: $21K | Amex ED: $18K | NFCU CR: $18K | Amex BCE: $15K | IT #1: $17.5K | PNC Core: $15K | PPMC: $12K | Wells Fargo: $11K | Savor: 12K | Cap1 QS: $8.5K | Barclays Rewards: $7.75K | IT #2: $7.3K | MLife: $9.5K | Sportsman's Guide: $8.7K | PenFed PR: $5.5K | Elan Plat: $2.3K | TRV: $3.6K | BotW: $3K
Current FICO 8 Scores: EQ: 828| TU: 805 | EX: 814
I have never been a fan of Barclay, so I kind of wish a rude Rep would call me so I could at least have some fun closing my accounts with them.
I'm so sorry this happened. It's completely, COMPLETELY unacceptable for any customer-facing representative to speak that way to a client. I managed online customer support for years and I'd have immediately written up the employee and possibly suspended or terminated them depending on the full out situation. I have zero tolerance for that, even if the customer is being a complete monster.
I used to want a Sallie Mae card, but now that they don't offer it anymore I'm not that interested in anything Barclay offers. And from everything I've heard about how they treat their clients, I'm not sure I'd ever want to do business with them. I know some people have never had a problem but it sure does seem like they have an over-all 'holier than thou' attitude with people. I don't have time for that.