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FIL has a Citi ATT Universal CC. He noticed a charge from a company called EssentialsGold. He never purchased anything from that company. I googled the phone number and noticed other Citi ATT Universal CC holders also had the same charge. All varied from $150 to $200. Google search of the company also showed a "F" rating by the BBB and numerous other stories of seeing this charge.
I told him to dispute it and others have with success.
Questions: Has anyone else ever experienced this specific charge? Also looked at one mention where Citi told the cardholder that the charge wasn't disputable and to call EssentialGold. There's always inaccuracies on the web. Has anyone ever tried to dispute something and the CCC refused to honor the dispute?