I have had the SunTrust secured card since July of 2016. I have a fairly new SSN and have had past relationship with SunTrust for the last 10 years or so with high balances going in and out of my accounts with them. Most of my income goes into the account with them (6 figures annual net) and my scores are low 600's due to heavy usage of credit card account and lack of account age. They have been constantly declining to unsecure the account even with debit spends on their Delta card over 10k / month. I have asked to raise the limit also by adding more money, they only allow to open a new account.
The card is good and the benefits are decent. It is hard to get hold of someone during closed business hours, had some fraud charges and it was a pain to put a hold on the card.
Currently, my scores are low 700's, will be waiting for the quarterly results. I have tried to call them and have them manually look at my account, they always say that it is done internally at set intervals and they can't do recon.
Had one baddie a BoA account that was closed and charged interest that went to chargeoff while I was overseas and never got the notice for, happened in 2013 and paid in full 2016. The amount was $230 for the chargeoff.
Have 1 closed auto loan with BMW paid in full $39k and with INFINITI $13K
My current accounts:
Cap1 Quicksilver CC $2500 1% util
SunTrust Secured CC $500 0% util
KOHLS/Cap1 CC $300 0% util
Home Depot/Genesis CC $2000 0% util
INFINITI Finance 5.28% $59k (48k bal)
INFINITI Lease $51k (17k on the report as residualized)
AU accounts:
AMEX Delta $2000 31% util
DiscoverIT $11500 70% util (0% balance transfer)
Citi Thank You Pref $6900 30% util (0% balance transfer)
Wells Fargo Plat $6500 0% util
Lowes $1900 0% util
Chase/Soutwest RR %6000 0% util
Cap1 QS1 $2300 1% util
