Surely this isn't right? credit back to CC?

[thankfulheart]

I had a $25 gift card. Used it toward a purchase of $90. Returned an item ($30). Email today saying they had refunded $25 to the GIFT CARD and the remainder to my Visa.  How is that right??? I kept more than $25 worth of merchandise, shouldn't the refund have been applied to my CC instead?  I called the company and it took 10 minutes to get past the blah-blah-blah to a "supervisor" who has to contact "corporate" to see what they can do.  I never want to purchase anything from this company again (thought the memo had gotten around the family, but we missed one, hence the GC) so have no use for another gift card from them.  I hate to sound cheap, but it's MY $25, darnit.

Is this something for a Visa dispute or am I wrong in how refunds should be processed?

[injustifiiable]

The merchant can most likely do it however they want to, but here it seems like they did the refund in the same way the initial purchase was done, gift card first, credit card second.

There might not be much you can do about this....

[flowfaster]

what company?

[Jutz]

Yeah this is chosen by the merchant.

[ceemee2203]

They refunded the way you paid. I've never had a refund from a gift card go to a credit card.

[Cadillac-XTS]

+1

[thankfulheart]

---

@ceemee2203 wrote:
They refunded the way you paid. I've never had a refund from a gift card go to a credit card.

---

No, I paid MORE than the amount of the gift card on Visa, so it should have been refunded to the Visa first, gift card last.  If I had only purchased $25 worth of items, absolutely, refund the form of payment, but since I purchased more, the excess should go to any of the store's form of payment last.

FWIW, it was Christopher & Banks.  Used to have a shop near me, used to carry good quality clothing. Quality went down, shop closed, so I no longer have a location to make returns if an item turns out crappy in their hit-or-miss collections.  My family used to give me GCs from there, but I've asked them to stop as I no longer wished to patronize the company.  Someone didn't get the memo, so I went ahead and ordered. Last time. Ever. I will sell/regift if I ever see another GC from them.

[ccnewcc]

It took me a while, but i think i get it.  → Total Purchase = 90 → 75 on your CC & 25 from GC.

Then you returned a $30 item.  They refunded 30. → 5 on your CC & 25 on the GC.

Do i understand?

If so, then the store did it correctly.  Obviously, store policy is in effect here.  And it is usually because they don't want to just exchange money.  They want to earn money.  Your friend buys and 25 GC you walk in and say give me the 25 dollars.  The store is not a bank.  They are hoping that either that 25 GC is pure profit (i.e.. never gets used) or the GC entices a higher cost purchase or multiple purchases.  

It can vary based on stores as to their policies for GCs.  But most will not just give you the cash.  Or in your case, you returned an item you bought in hopes of getting cash.  A circumvent way of trying to just get a cash value for the GC.  

You can try.  But most likely not going to happen.

[adavis425]

---

@thankfulheart wrote:

---

@ceemee2203 wrote:
They refunded the way you paid. I've never had a refund from a gift card go to a credit card.

---

No, I paid MORE than the amount of the gift card on Visa, so it should have been refunded to the Visa first, gift card last.  If I had only purchased $25 worth of items, absolutely, refund the form of payment, but since I purchased more, the excess should go to any of the store's form of payment last.

FWIW, it was Christopher & Banks.  Used to have a shop near me, used to carry good quality clothing. Quality went down, shop closed, so I no longer have a location to make returns if an item turns out crappy in their hit-or-miss collections.  My family used to give me GCs from there, but I've asked them to stop as I no longer wished to patronize the company.  Someone didn't get the memo, so I went ahead and ordered. Last time. Ever. I will sell/regift if I ever see another GC from them.

---

Doesn't matter. Whenever you pay with a gift card and do a return, unless you return everything, the refund goes to the gift card first. They were right about this one.

[colindidit]

yeah at my job and in most retail scenarios we refund the gc first then the CC. They'll always do GC returns first....when we sell gift cards they count as a non transaction i.e. we don't make money of them. so you'll get the 25 back on the original gc and then whatevers left goes on your cc