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@09Lexie wrote:
@Ubuntu wrote:My question is should I be patient and wait until I get both of my cards in the mail before trying to get the backdate or should I do it ASAP before they waste the effort of producing cards that will just need to be reissued in a few weeks (hopefully)? I'm sure the cost is negligible to them based on the bonus offers they give but I hate to see wasted effort. I'd also like to avoid the accounts reporting with a 2014 open date and then changing to an earlier one. I don't know if that would hurt me at all but I'd still prefer to avoid it.
The cards ESP the PRG -are already produced. You can notify them now but they will not reship corrected cards until 10 days after the original set due to security. If I were you, I would just wait and do it at once- save yourself two calls/chats
You weren't kidding about the cards already being produced... My application was approved at around 5:30 PM on Friday evening and the UPS envelope with the PRG was sitting at my front door at Noon on Monday. I don't know what time it actually arrived but no matter what time it was that's what I'd call extremely fast service.
@Marcos8 wrote:I've had my BCP since October and I called them practically immediately to tell them that I had a previous relationship w Amex and actually received my backdated card in the mail even before the original card. I waited about 48hr after my approval to call them.
+1. Similar story with my BCE. I had a CC back in 1998, so I called in. They said I needed to wait to get the card. So the next day, I asked about having my MSD updated through the chat feature. The next morning, I was informed of the change and of an expedited card shipping to me. So I got my 1998 card before my 2014 card.
@hizzaah wrote:
@heyarrnold wrote:
@hizzaah wrote:I got my BCE card last month. I had been an AU on my Mom's account in 2009. I asked for my member since date to be corrected via chat and they asked what it showed on my credit report. I told them that I was an AU and it said date opened 2003, reported since 2009 which is when I had my card. They ended up backdating me to when my mom opened her account in 2003! I initiated this request the day that I was approved and I received both cards on the same day. Good luck!
You got lucky. The backdating of AU's to the original CM's MSD is a policy, from what I understand, that ended long ago.
A few others have said they go by what the policy was when you were an AU.
+1. Most likely, the AU policies changed after 2009, by which point the MSD had already been established as 2003
@OHWWCB wrote:
@Ubuntu wrote:
@OHWWCB wrote:
So that didn't go well. I was told that since I wasn't an AMEX cardholder that entire time, my Member Since date stands as it is.I missed this reply earlier... Wow! That's awful. I've always know there was a chance that backdating won't work but based on all of the success stories I've come to assume it will even if I have to jump through a few hoops. If you try again please let us know how it goes.
And to be clear, this works for people even if they didn't have an account with AMEX for years between cards?
Yep. I closed my AMEX account in 2000 and didn't open a new one until 2014. I'd just asked through chat to have your MSD corrected to the year you opened your old account.
@SunriseEarth wrote:
@OHWWCB wrote:
@Ubuntu wrote:
@OHWWCB wrote:
So that didn't go well. I was told that since I wasn't an AMEX cardholder that entire time, my Member Since date stands as it is.I missed this reply earlier... Wow! That's awful. I've always know there was a chance that backdating won't work but based on all of the success stories I've come to assume it will even if I have to jump through a few hoops. If you try again please let us know how it goes.
And to be clear, this works for people even if they didn't have an account with AMEX for years between cards?
Yep. I closed my AMEX account in 2000 and didn't open a new one until 2014. I'd just asked through chat to have your MSD corrected to the year you opened your old account.
Thanks, I will!
@H14 wrote:I would wait for your cards to arrive. My MSD date didnt change until I activated the card. If after that it doesn't change then you can contact them. (I don't consider the year physically printed on the card to matter so much, just a cosmetic benefit.)
+1
@Ubuntu wrote:
@09Lexie wrote:
@Marcos8 wrote:I've had my BCP since October and I called them practically immediately to tell them that I had a previous relationship w Amex and actually received my backdated card in the mail even before the original card. I waited about 48hr after my approval to call them.
Ok but the OP has two cc's coming and the PRG ships expedited. He'll have to call back after ten days to have the date corrected. If he doesn't care about the dates on the cards, then he can call now.
Thanks to all who replied. I couldn't come up any real reason to to rush this except for instant gratification so I've decided to wait until I have both cards in hand. Then I'll most likely ask for my MSD to be corrected via chat. If that doesn't go well I'll call.
Chat will be all you need. Infact I tried chat, and it said all reps were busy, and asked if I wanted to leave a message, so I just told them my MSD was wrong and should be 1998. they correctedit within hours and sent me a new card. Didnt even have to talk to anyone.
Originally i tried over the phone, the lady told me since I hadnt had an amex card in over 10 years, it would be deleted out of their system. Glad I used chat...seems the phone reps arent as educated
@TatorTodd wrote:
@Ubuntu wrote:
@09Lexie wrote:
@Marcos8 wrote:I've had my BCP since October and I called them practically immediately to tell them that I had a previous relationship w Amex and actually received my backdated card in the mail even before the original card. I waited about 48hr after my approval to call them.
Ok but the OP has two cc's coming and the PRG ships expedited. He'll have to call back after ten days to have the date corrected. If he doesn't care about the dates on the cards, then he can call now.
Thanks to all who replied. I couldn't come up any real reason to to rush this except for instant gratification so I've decided to wait until I have both cards in hand. Then I'll most likely ask for my MSD to be corrected via chat. If that doesn't go well I'll call.
Chat will be all you need. Infact I tried chat, and it said all reps were busy, and asked if I wanted to leave a message, so I just told them my MSD was wrong and should be 1998. they correctedit within hours and sent me a new card. Didnt even have to talk to anyone.
Originally i tried over the phone, the lady told me since I hadnt had an amex card in over 10 years, it would be deleted out of their system. Glad I used chat...seems the phone reps arent as educated
I've worked with too many CSRs in my lifetime and I can tell you that human beings in general make judgements about others based on what they see or hear. Phone reps can make judgements based on how you speak to them or language used. In other cases they may or may not lilke how you respond to their questions or if there is hesitation in your voice, or if the response to their "canned" questions are no as they expected. All these variables can impact the result of the phone call.
Online chat in general is quite objective. If you can write using decent language with a few smileys in my experiences have been most helpful.
I had a recent experience I can share.
I was an au on my mother's Amex in 1985. She closed the account in 1987. I guess she thought that membership wasn't worth the 95.00 (then) for the gold card.
I applied for BCP in 2012 hoping to be backdated but no luck. I sent a letter to AMEX CS asking to be backdated and enclosed a copy of the card. (I'd kept it for sentimental reasons as it was my first card.) Customer Service responded and confirmed my membership date of 1985 but made no mention of back dating. I decided to forget about it until this past Monday when I sent them a secure message. Long & short, they backdated my BCP to 1985 and a new card is on the way!
@SpiceIslander wrote:I had a recent experience I can share.
I was an au on my mother's Amex in 1985. She closed the account in 1987. I guess she thought that membership wasn't worth the 95.00 (then) for the gold card.
I applied for BCP in 2012 hoping to be backdated but no luck. I sent a letter to AMEX CS asking to be backdated and enclosed a copy of the card. (I'd kept it for sentimental reasons as it was my first card.) Customer Service responded and confirmed my membership date of 1985 but made no mention of back dating. I decided to forget about it until this past Monday when I sent them a secure message. Long & short, they backdated my BCP to 1985 and a new card is on the way!
Congrats! Thanks for sharing that awesome news.