Update to CAP1 EO office return call

[lajntx]

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@Crashem wrote:

I wouldn't calling using the EO as gaming the system. 

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You are right. There is no need to take the time to rebuild/establish one`s credit when you can simply fake being unhappy with a product and just ask the right person.

I remember people saying the same exact thing back when I was in middle school/high school in the 70`s & 80`s concerning athletes taking steriods and how simply asking the coach for "advice" helped you improve your game to get a college scholarship ( or a better one ). That worked out so well in the end too didnt it?

[maiden_girl]

I actually called the EO office for the third time this year...first time was to get my CL from 750 to 1500. Done. Second call 7 months later to get my 1500 CL to 5000. Success. Now I'm working on an APR reduction and I will be using CAP1 more often. They always welcome my calls and I get nothing but friendly assistance. I think that if you're friendly, your credit has shown inprovement and you've been a long time customer...I think it's safe to say, you should call the EO before closing out any of your cards.

[lajntx]

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@maiden_girl wrote:

I actually called the EO office for the third time this year...first time was to get my CL from 750 to 1500. Done. Second call 7 months later to get my 1500 CL to 5000. Success. Now I'm working on an APR reduction and I will be using CAP1 more often. They always welcome my calls and I get nothing but friendly assistance. I think that if you're friendly, your credit has shown inprovement and you've been a long time customer...I think it's safe to say, you should call the EO before closing out any of your cards.

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Thanks for proving my point. No need to worry about taking years to establish/re-establish credit and have a GREAT card with a high limit line, when simply a series of phone calls placed at strategic times gets it all done in a shorter amount of time.

[myjourney]

I also have an opinion on this matter but it should not be at the expense of OP's thread (jacked)

So can we stay on the path of Congarts OP

[maiden_girl]

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@lajntx wrote:

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@maiden_girl wrote:

I actually called the EO office for the third time this year...first time was to get my CL from 750 to 1500. Done. Second call 7 months later to get my 1500 CL to 5000. Success. Now I'm working on an APR reduction and I will be using CAP1 more often. They always welcome my calls and I get nothing but friendly assistance. I think that if you're friendly, your credit has shown inprovement and you've been a long time customer...I think it's safe to say, you should call the EO before closing out any of your cards.

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Thanks for proving my point. No need to worry about taking years to establish/re-establish credit and have a GREAT card with a high limit line, when simply a series of phone calls placed at strategic times gets it all done in a shorter amount of time.

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No need to be rude lajntx but I've had my account with them for over 3 years stuck at the same limit and have had excellent credit history for over 10 years. I didn't need to ruin my credit and obtain collections to get "good" credit. I've always maintained excellent credit.

[SunriseEarth]

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@Crashem wrote:

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I wouldn't calling using the EO as gaming the system.  Capital One is in weird situation of serving the entire credit spectrum.  I'm sure they have studied the subprime customers behavior and have determined that they need to put hard limits in place etc. given the risk.  Remember if 51% of subprime customers are irresponsible and default, it makes sense for them to just collect their AF and other random money.  They obviously handle their "prime" customers differently.  It could also be that their front line CS can't be trusted beyond a very limited scope (most companies' front line reps are limited).  Capital One's EO seems less of a true EO and more of a level two CS.  They all seem better trained and can be better trusted.

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Agreed.  I've worked a Tier Two level calling center before.  I wish Tier One would have escalated more often, although I appreciate the sheer volume they took away from us with simply answered questions.  The EO did seem more like simple specialists.  And for the record, I didn't have to pretend to be unhappy with my product.  I simply addressed my concerns and now have better terms.

[mauve]

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@lajntx wrote:

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@maiden_girl wrote:

I actually called the EO office for the third time this year...first time was to get my CL from 750 to 1500. Done. Second call 7 months later to get my 1500 CL to 5000. Success. Now I'm working on an APR reduction and I will be using CAP1 more often. They always welcome my calls and I get nothing but friendly assistance. I think that if you're friendly, your credit has shown inprovement and you've been a long time customer...I think it's safe to say, you should call the EO before closing out any of your cards.

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Thanks for proving my point. No need to worry about taking years to establish/re-establish credit and have a GREAT card with a high limit line, when simply a series of phone calls placed at strategic times gets it all done in a shorter amount of time.

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Actually, I have had a Capital One card since 2001 and after an initial CLI from $200 to $500 in, oh, 2003 or so, my card was frozen in terms of CL. For years and years, I had a Capital One card that, because it was initially a rebuilding card, was stuck at a credit limit of $500 while I got other cards with higher limits and some even with lower interest rates. When I finally called the EO (since regular CSRs could do nothing for me), they ended up upping my CL to $5000. It was much more in line with my other cards. I *did* rebuild, my card was not growing with me regardless of my score, my ability to pay, my responsible use, etc. If front-line CSRs / regular account reviews resulted in their rebuilder cards reflecting your current state instead of whatever was going on when you originally opened the account, the EO would probably get a lot less calls. Also, not every call to the EO is successful - probably because not every case that is presented to them is reasonable. Your snide comments about "abusing" the only effective method are ill-informed. 

[1970charger]

As I posted previous and this WAS the UPDATE. When I started out with Orchard I had been paying (cash-using debit card) for ALL transactions. I had no real history other then my mortgage and a car loan. I WAS NOT NOR AM I SCAMMING PLAYING  the system. If you look at the first post I made a couple of days prior on the subject you will see my other credit lines  15000, 9500, 6000, 5500, 3000, 4000, and CAP1  at the time $500. All I did was to ASK for reconsideration of the terms, as my history had changed . They did a manual review. There was no secret . The bank could have denied me.

[SunriseEarth]

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@mauve wrote:

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Actually, I have had a Capital One card since 2001 and after an initial CLI from $200 to $500 in, oh, 2003 or so, my card was frozen in terms of CL. For years and years, I had a Capital One card that, because it was initially a rebuilding card, was stuck at a credit limit of $500 while I got other cards with higher limits and some even with lower interest rates. When I finally called the EO (since regular CSRs could do nothing for me), they ended up upping my CL to $5000. It was much more in line with my other cards. I *did* rebuild, my card was not growing with me regardless of my score, my ability to pay, my responsible use, etc. If front-line CSRs / regular account reviews resulted in their rebuilder cards reflecting your current state instead of whatever was going on when you originally opened the account, the EO would probably get a lot less calls. Also, not every call to the EO is successful - probably because not every case that is presented to them is reasonable. Your snide comments about "abusing" the only effective method are ill-informed. 

+1

[maiden_girl]

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@SunriseEarth wrote:

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@mauve wrote:

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Actually, I have had a Capital One card since 2001 and after an initial CLI from $200 to $500 in, oh, 2003 or so, my card was frozen in terms of CL. For years and years, I had a Capital One card that, because it was initially a rebuilding card, was stuck at a credit limit of $500 while I got other cards with higher limits and some even with lower interest rates. When I finally called the EO (since regular CSRs could do nothing for me), they ended up upping my CL to $5000. It was much more in line with my other cards. I *did* rebuild, my card was not growing with me regardless of my score, my ability to pay, my responsible use, etc. If front-line CSRs / regular account reviews resulted in their rebuilder cards reflecting your current state instead of whatever was going on when you originally opened the account, the EO would probably get a lot less calls. Also, not every call to the EO is successful - probably because not every case that is presented to them is reasonable. Your snide comments about "abusing" the only effective method are ill-informed. 

+1

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Agreed. Mauve, you worded that far more nicely than I could have