WaMu / Chase product change success!!!

[msheresy]

Can anyone speculate on the criteria which allows some the perfect card and others the freedom? 

[YoungEntrepeneur]

I feel like it's a hit and miss type of thing with the CSR.

[Anonymous]

Real head scratcher there   The lady I spoke to (Patti) didn't bat and eye and it only took a couple minutes total to move to the Freedom Plus.  My Chase online account showed Chase Freedom Plus the next day. 

And some people have posted that when told no by first person, they hung up, called right back and the next CSR put their request through. 

Now I did joke and flirt with her, talked about kids, cracked corny jokes, but I don't think that was the deciding factor.  I do that regardless.  I consider to it a personal mission to make sure I get them to laugh and smile.

Message Edited by txjohn on 03-31-2009 04:12 PM

[augustus80]

Let me guess, you're in sales?    Building rapport is the key to everything....  

[Anonymous]

Ain't we all?

[Anonymous]

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@Anonymous wrote:
Ain't we all?

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You know what? That is a dead, solid, perfect observation! Each of us are required to sell something on a constant basis. Most people don't realize it and therefore don't try. If nothing else; we are selling our opinions, desires and our very self. By using the basic sales gimmicks of polite, friendly, helpful, interested and PERSISTENT; we can get much more of what we want in the world.

[augustus80]

"By using the basic sales gimmicks of polite, friendly, helpful, interested and PERSISTENT; we can get much more of what we want in the world."

Yes, this is very true.  It works wonders in every angle of life....  Try it!  Next time you call to get a product change, CLI, new credit, etc...  ask the CSR how they are doing, how's the weather, where are they located, how was their weekend, how's their week going, etc.....  any conversation builder...     I've worked in sales for awhile, so I must use this.  However, I see myself using stratagies from my sales life in my personal life.  It's all the same.  Just don't be fake, be real!  ;-)

This topic would be a good "NEW THREAD".

[Anonymous]

I don't know that I would call it gimmicks, I prefer to call it human nature.  Learning human nature can benefit both you and others.  When we do something special or nice for somebody because we know it pleases them, are we selling or are we being a nice person.

Sales is really just a form of influence.  All influence can be positive or negative, genuine or fake, win-win or self serving.  You can influence a friend for the better.  You can influence yourself to get in shape.

Basically put, you are either selling someone esle or you are selling yourself.  Hopefully we are selling quality "product", which is better put:  We all exert and communicate influences at all times, both to ourselves and others.  The positive or negative nature has to do with state of mind, expectancy of results and whether mutually or exclusively benefitial. 

[Anonymous]

Webster doesn't give the word gimmick all bad connotations and I didn't intend to either. "an ingenious and usually new scheme or angle". Often, the angle is the selling factor.

Be creative, I'll buy from you. Recite from a script and you will be smooching my door knocker.

[Anonymous]

point taken .  however, I think most people think of gimmick in a less formal way