@fungoman wrote:
@Bman70 wrote:3 cards opened in the last 2 years is fewer than usually results in denial. However, as we've seen, the new policy seems discretionary to some extent, taking into account more of the profile than just cards opened. Cards closed factor in. Who knows what else. To me, OP fits the "target profile" because he has near 20 cards, and high available open credit not being utilized. Chase might think "churner" just because the amount of cards is so much greater than national average (around 3).
Go read my previous post. I think the OP is missing a few cards. 5 cards and a mortgage for 6 new accounts in 18 months can be identified in their profile history. That should fall in line with the "new policy".
Yep that would trigger the denial for sure. So often we get these slightly "modified" versions of people's file - whether honestly forgetting or just trying to present a better picture. But we can't always assume that's all there is to the profile.
@Blongtimelurker wrote:
@LuckyBird wrote:
@longtimelurker wrote:
@Kb109 wrote:4 in the last two years, which includes my mortgage. So three credit cards and one mortgage in two years. Freaking insane. I'm closing my Chase checking account and moving it over to my credit union where I keep my savings account. If this is how they want to treat a long-time loyal customer, I will take my money elsewhere. I'll keep my CSP and Ink open for the benefit of my average age of accounts.
Moving the checking may well be a good move, but you are taking this way too personally. It's just an automatic risk evaluation algorithm, and not a judgement on your goodness as a person.
And, my pet peeve, you aren't apparently a "loyal" customer, merely a long-standing one. Loyal customers stick by their companies even when being screwed!
I have to disagree. I'm with the OP on this one.
Loyal customers stick by their companies UNTIL they get screwed. And then, all bets are off.
If they're not going to consider and give some weight to your loyalty up to that point when making new credit decisions, why should they continue to benefit from it afterwards? There should be room for underwriting exceptions in cases like this. I'd take my money and credit card business elsewhere, too.
OK, consider "loyalty" to a country, "My country right or wrong" type stuff. IME, (self-proclaimed) loyal customers are those for whom the relationship is (mutually) beneficial, so I use credit card X, or shop at store Y, or use cell provider Z because the rewards suit my needs, the price/ selection is good, the service coverage in my area is strong etc.
To me, "loyal" suggests that someone has made an *extra* committment, more than simple self-interest. So in the normal case, the customer has been benefitting as much as the company, so no extra claims to "loyalty" are really justified, the company just needs to consider the cost of losing this customer which may or may not be less than the cost of losing a new one
But hey, this is a CC forum and not a semantics one. That said, I am of course right.
Loyalty doesn't necessarily have to involve an "extra" commitment. Loyalty in this case means that he's given them spend which could have, just as easily, gone to another CCC. OP benefits from earning rewards but Chase benefits as well, both through swipe fees and/or annual fees, and from his money on deposit. So yes, it's true that it's been a mutually beneficial relationship.
Yes, they are entitled to implement any policy they see fit. But I think it's pretty short-sighted and narrow-minded of them to treat existing customers with a lengthy history with them exactly the same way as new customers.
They're basically saying, "Well yeah, you've been a good customer for a long time, you've made us money, you've played by our rules, you've shown no indicaton thus far of being a risk...but in spite of all that we're not interested in expanding our relationship with you, sorry..." And if I were in OP's shoes, I'd be ticked about it, too. I think he's perfectly justified.
I am of course right. 
Chase Sapphire Reserve $30,000 | Amex BCP $30,000 | Discover It $30,000 | Citi Simp $16,500 | NFCU Cash Rewards $14,400 | Citi DC $9,800 | Chase Freedom $9,000 | VS $4,100 | Kohl's $3,000 | Loft $3,000Sorry to hear. They did the same to me with the CSP. We have to wait out the 2 yrs. 
And yes! It sure does suck! I think it should go on an individual basis. Btw, your score if fantastic!
@LuckyBird wrote:
@Blongtimelurker wrote:
@LuckyBird wrote:
@longtimelurker wrote:
@Kb109 wrote:4 in the last two years, which includes my mortgage. So three credit cards and one mortgage in two years. Freaking insane. I'm closing my Chase checking account and moving it over to my credit union where I keep my savings account. If this is how they want to treat a long-time loyal customer, I will take my money elsewhere. I'll keep my CSP and Ink open for the benefit of my average age of accounts.
Moving the checking may well be a good move, but you are taking this way too personally. It's just an automatic risk evaluation algorithm, and not a judgement on your goodness as a person.
And, my pet peeve, you aren't apparently a "loyal" customer, merely a long-standing one. Loyal customers stick by their companies even when being screwed!
I have to disagree. I'm with the OP on this one.
Loyal customers stick by their companies UNTIL they get screwed. And then, all bets are off.
If they're not going to consider and give some weight to your loyalty up to that point when making new credit decisions, why should they continue to benefit from it afterwards? There should be room for underwriting exceptions in cases like this. I'd take my money and credit card business elsewhere, too.
OK, consider "loyalty" to a country, "My country right or wrong" type stuff. IME, (self-proclaimed) loyal customers are those for whom the relationship is (mutually) beneficial, so I use credit card X, or shop at store Y, or use cell provider Z because the rewards suit my needs, the price/ selection is good, the service coverage in my area is strong etc.
To me, "loyal" suggests that someone has made an *extra* committment, more than simple self-interest. So in the normal case, the customer has been benefitting as much as the company, so no extra claims to "loyalty" are really justified, the company just needs to consider the cost of losing this customer which may or may not be less than the cost of losing a new one
But hey, this is a CC forum and not a semantics one. That said, I am of course right.
Loyalty doesn't necessarily have to involve an "extra" commitment. Loyalty in this case means that he's given them spend which could have, just as easily, gone to another CCC. OP benefits from earning rewards but Chase benefits as well, both through swipe fees and/or annual fees, and from his money on deposit. So yes, it's true that it's been a mutually beneficial relationship.
Yes, they are entitled to implement any policy they see fit. But I think it's pretty short-sighted and narrow-minded of them to treat existing customers with a lengthy history with them exactly the same way as new customers.
They're basically saying, "Well yeah, you've been a good customer for a long time, you've made us money, you've played by our rules, you've shown no indicaton thus far of being a risk...but in spite of all that we're not interested in expanding our relationship with you, sorry..." And if I were in OP's shoes, I'd be ticked about it, too. I think he's perfectly justified.
I am of course right.
Except OP is female, so since you are wrong there the whole argument is clearly misguided!
Not all customers are equal anyway. Being with them a long time doesn't mean that Chase found the relationship particurlary profitable, and can evaluate it against their risk models. Yes, she can be annoyed...
But as others pointed out, the new accounts claimed in the thread differ from the new accounts seen in the approval thread, so something is strange.....
Honestly, it's what Cap One did. I've been loyal to them for over 10 yrs. Nothing much in the way of cli's. 2 cards with small limits. But I never gave up on them. I'm not giving up on Chase. Got my Freedom and only want the CSP. Many OP's are right. Taking it personal is not the way to go. We're a grain of sand in their eyes.
