This happened to me with Chase last month. I rang to close a business card to open a new personal one but she couldn't because it had a balance so she transferred 8000 and left 1000 until I paid and then ring later to do the rest. A few days went by and I noticed the card hadn't bee lowered, but the new card was approved when I spoke to verifcation. I get the card and activate it and the business card is still sitting at a 9000 limit. So after closing some other personal cards (10,000 United Explorer and 1,000 Sapphire Preferred) and moving them over I ring to have the business card moved to the personal card. To do this you have to request a credit limit increase on the personal card and ring the credit analyst to do it. If you don't, they will just all say that they can't do business to personal.
Anyway, she puts me on hold and I expect her to come back and that the limit is only 1000 but she comes back and says it will take a few more mintues. I'm thinking she'll do the same as the other lady and say that there's a balance so she can't do the whole thing, but any amount would be good. A few minutes later she comes back and says she's moved the 9000 limit from the business to the personal card. So now the card has about a 300 balance with no credit limit, which I thought would be impossible. I'm not sure what happened with the first analyst when she was supposed to close it, but I've no issues with how things turned out.
