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amex site is broken

creds
Regular Contributor

amex site is broken

amex has totally screwed up their website. some people are seeing weirdness on pre-approval pages while it's working correctly for others. so has anyone been able to get a cli out of it? i tried to get a cli and got an error message about a website update.

 

these website problems have been going on for over a week. i wonder if they even realize they left it in a half-broken state. most site updates happen in a single day. it's ridiculous to leave a site half-broken like this.


Message 1 of 27
26 REPLIES 26
Janus
Senior Contributor

Re: amex site is broken

TBH, their site is always experiencing some type of issues no matter what time I'm there.






Message 2 of 27
JAG73
Moderator

Re: amex site is broken

Guess I'm just lucky, I rarely ever have issues with their site 🤷🏽‍♀️

Got some pruning to do... No more new cards!
Message 3 of 27
Saeren
Mega Contributor

Re: amex site is broken


@Janus wrote:

TBH, their site is always experiencing some type of issues no matter what time I'm there.


Yeah their site is not the greatest...





Message 4 of 27
K-in-Boston
Moderator

Re: amex site is broken


@JAG73 wrote:

Guess I'm just lucky, I rarely ever have issues with their site 🤷🏽‍♀️


+1  Both their website and app are industy-leading in my opinion.  The only pages I really ever experience issues with are the "hidden" ones like the LOC Status page where you can check on a pending CLI request.

Message 5 of 27
MaizeandBlue
Senior Contributor

Re: amex site is broken


@K-in-Boston wrote:

@JAG73 wrote:

Guess I'm just lucky, I rarely ever have issues with their site 🤷🏽‍♀️


+1  Both their website and app are industy-leading in my opinion.  The only pages I really ever experience issues with are the "hidden" ones like the LOC Status page where you can check on a pending CLI request.


Yep, their pages work just fine for me.  Perhaps its time to clear the browser's cache.





Message 6 of 27
Saeren
Mega Contributor

Re: amex site is broken


@MaizeandBlue wrote:

@K-in-Boston wrote:

@JAG73 wrote:

Guess I'm just lucky, I rarely ever have issues with their site 🤷🏽‍♀️


+1  Both their website and app are industy-leading in my opinion.  The only pages I really ever experience issues with are the "hidden" ones like the LOC Status page where you can check on a pending CLI request.


Yep, their pages work just fine for me.  Perhaps its time to clear the browser's cache.


Incognito has no cache. 

20498990-932E-4C62-98E0-1A19372DB368.png


I can definitely confirm that happens when going to ask for a CLI. 





Message 7 of 27
Obscure-Expert
Valued Contributor

Re: amex site is broken

Clear your Amex Cookies.... try it incognito instead to bypass the cookies.

500K+ TCL / 800+ FCOs
Message 8 of 27
Saeren
Mega Contributor

Re: amex site is broken


@Obscure-Expert wrote:

Clear your Amex Cookies.... try it incognito instead to bypass the cookies.


The image I just posted was taken in incognito mode. 





Message 9 of 27
bergrides
Regular Contributor

Re: amex site is broken

I have never requested a CLI, but their site has always worked well for me.  I have never had technical issues with their site

Message 10 of 27
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