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it seems there's only a "message an agent" on discover's chat option now versus the previous chat option where i'd get an agent right away if they're available. Did this change occur awhile back?
@Anonymous wrote:it seems there's only a "message an agent" on discover's chat option now versus the previous chat option where i'd get an agent right away if they're available. Did this change occur awhile back?
Yes, not long ago.
Isn't there already a long multipage thread on this topic from earlier this week?
EDIT: I just found the other thread, and the moderators have locked it.
@UpperNwGuy wrote:Isn't there already a long multipage thread on this topic from earlier this week?
EDIT: I just found the other thread, and the moderators have locked it.
Sorry, I'll try to look for it now. I haven't been active here consistently
They actually respond pretty quickly this way. At least that's been my experience with it.
@Anonymous wrote:They actually respond pretty quickly this way. At least that's been my experience with it.
Indeed and it seems to actually open a chat with them. They close it when you say you don’t need any more help. I don’t really mind it.
Yeah, chat hasn't worked in about a month as far as I've seen, although it could be longer than that and I just didn't try/notice. I do find it annoying that they've left the message an agent link there to click, only to receive a "feature not currently available" error message for the last month+. It looks to me like they eliminated chat.
For me, that's a big letdown. I like the instantaneous ability to chat and get an answer to something in minutes, rather than using a message system where hours or days can go by. This was always my gripe with Chase. Oh well. If the biggest bank in America can get away with no chat feature, no doubt Discover can follow suit and do just fine as well. For me personally though, I don't like this change one bit. One of the biggest strengths of Discover that always everyone mentions is their great CS relative to the competition. Eliminating something like chat IMO reduces one of if not their top strengths.