is there a way to get a new TYP account from citi?

[Anonymous]

For some reason, everytime i want to transfer TYPs from my Citi Thank you points account to my relative, it doesn't get processed anymore whereas it always worked before. I was wondering if i can get a new TYP rewards account number without getting a new Citi TYP credit card. Thanks! 

[FinStar]

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@Anonymous wrote:

For some reason, everytime i want to transfer TYPs from my Citi Thank you points account to my relative, it doesn't get processed anymore whereas it always worked before. I was wondering if i can get a new TYP rewards account number without getting a new Citi TYP credit card. Thanks! 

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Have you contacted TY c/s to determine why those points or transfers aren't processing as expected?  They would be the appropriate folks to determine whether it's something on the backend or explore the possibility if a new TY could be generated. 

IME, I know you can have multiple TY rewards accounts linked to multiple CCs and some individuals prefer to consolidate them into a single one for ease of rewards tracking, so I would suggest contacting them to see what options are available.

[K-in-Boston]

Have you already contacted the ThankYou team by phone to see if they can identify the issue?  If you have and they haven't been able to help, I suppose it's possible they can assign a new account to your card(s).   When I did a PC to Rewards+ when it came out, it was assigned a new TYP account and I did have to call them to combine it into my existing Premier TYP account at the time.  So if they can manually assign a card to an account, can't really see a reason why they wouldn't e able to assign it to a new one, although they would likely just prefer to correct whatever the issue is that you are having with transfers.

Edit: Even though FinStar clicked Submit first, I am going to claim he cheated off my paper.

[FinStar]

[coldfusion]

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@K-in-Boston wrote:

Have you already contacted the ThankYou team by phone to see if they can identify the issue?  If you have and they haven't been able to help, I suppose it's possible they can assign a new account to your card(s).   When I did a PC to Rewards+ when it came out, it was assigned a new TYP account and I did have to call them to combine it into my existing Premier TYP account at the time.  So if they can manually assign a card to an account, can't really see a reason why they wouldn't e able to assign it to a new one, although they would likely just prefer to correct whatever the issue is that you are having with transfers.

Edit: Even though FinStar clicked Submit first, I am going to claim he cheated off my paper.

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Next time put down the wrong answer and correct it after he hands in his test.