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As far as marketing, it was a good move.
GS can dry their tears with the money they make off this Apple venture
GS told Apple that even though they had zero credit card infrastructure they could get up and running in the time Apple wanted. You want to duplicate systems, services, manpower etc. that Chase, Citi, Bof A, even Synchrony has spent decades building....just in a few years. Well that's going to cost money. A lot of money.
If this is successful, they can leverage this into other cobranded cards or even their own cards. $300M is nothing if 5 years from now they have a card portfolio of their own cards and 2-3 more cobranded cards.
As someone who has had to use their customer service I wish they had spent $400M. Their CS reps always sound like no one was paying attention durring training. Read the story on a Reddit of a CSR literally asking "how did you get this number?" 😂
@Anonymous wrote:GS told Apple that even though they had zero credit card infrastructure they could get up and running in the time Apple wanted. You want to duplicate systems, services, manpower etc. that Chase, Citi, Bof A, even Synchrony has spent decades building....just in a few years. Well that's going to cost money. A lot of money.
If this is successful, they can leverage this into other cobranded cards or even their own cards. $300M is nothing if 5 years from now they have a card portfolio of their own cards and 2-3 more cobranded cards.
As someone who has had to use their customer service I wish they had spent $400M. Their CS reps always sound like no one was paying attention durring training. Read the story on a Reddit of a CSR literally asking "how did you get this number?" 😂
We wouldn't even have to deal with Goldman Sachs if Citi wasn't such a thrifty bank and took the card assignment in the first place.
But then again, Citi's customer service (outside of CitiGold) is trash anyways.
@VPExecutive wrote:
@Anonymous wrote:GS told Apple that even though they had zero credit card infrastructure they could get up and running in the time Apple wanted. You want to duplicate systems, services, manpower etc. that Chase, Citi, Bof A, even Synchrony has spent decades building....just in a few years. Well that's going to cost money. A lot of money.
If this is successful, they can leverage this into other cobranded cards or even their own cards. $300M is nothing if 5 years from now they have a card portfolio of their own cards and 2-3 more cobranded cards.
As someone who has had to use their customer service I wish they had spent $400M. Their CS reps always sound like no one was paying attention durring training. Read the story on a Reddit of a CSR literally asking "how did you get this number?" 😂
We wouldn't even have to deal with Goldman Sachs if Citi wasn't such a thrifty bank and took the card assignment in the first place.
But then again, Citi's customer service (outside of CitiGold) is trash anyways.
I read on one of the big sites that Capital One was approached for an Apple credit card years ago but Steve's demands were just too much. He didn't want basically anyone to be declined.
It's kind of funny that GS is complaining about Apple. They knew well in advance that Apple is a challenging client. They're big, they have lots of money, and they know how to use that to their advantage in negotiations like any other successful corp.
@Anonymous wrote:If this is successful, they can leverage this into other cobranded cards or even their own cards. $300M is nothing if 5 years from now they have a card portfolio of their own cards and 2-3 more cobranded cards.
This is undoubtledly their strategy. In 5 years there could be a whole new family of cards out of Goldman that rival Chase and AMEX for a new trifecta. Also, don't be surprised when Apple unleashes a $1,500 AF Apple Ultimate Black card.
Competition is good.