"Even in the world of all-too-common bank abuses, some acts are completely beyond the pale.
As the correspondence below shows, BBVA Compass branch manager (more formally, “Vice President and Branch Retail Executive”) Jarred Edwards tried to intimidate and discredit my mother via an utterly unheard of and unwarranted gambit, namely, instigating an unannounced home visit by a state social services official to assess her competence. This has all the earmarks of retaliation for my mother having the temerity to submit written instructions via certified mail to him. Note that she had to send these letters to “Branch Manager” since he never gave his name to her any of the times he called her."
