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Capital one customer service

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Closingracer99
Valued Contributor

Capital one customer service

I was looking through my Twitter feed and noticed this story on mashable.com person spilled orange juice on his keyboard and couldn't pay his capital one bill and complained to capital one and they sent him a new keyboard

http://mashable.com/2014/07/30/capital-one-keyboard-orange-juice/?utm_cid=mash-com-Tw-main-link

My Cards: Amex BCE: $9,000, Amex Hilton HHonors: $2,000, Amex ED: $12,000, Barclays NFL extra points: $3,000, Bank of America MLB cash rewards: $17,000, BBVA compass NBA Amex triple double rewards: $17,000, Chase Amazon: $1,000, Chase Freedom: $9,000, Chase Sapphire: $5,000, Chase Slate: $5,000, Chase Disney: $4,000, Citi Double Cash: $5,400, Citi AA plat: $5,500, Citi Simplicity: $3,000, Citi Thank you preferred: $8,800, Capital one GM: $2,000, Capital one PlayStation: $3,000, Gamestop: $1,150, Amazon Store: $5,000, Ebay MasterCard: $5,000, American Eagle Storecard: $750, Macy's: $500
EX: 744, TU:750, EQ: 740
Message 1 of 10
9 REPLIES 9
Skye12329
Valued Contributor

Re: Capital one customer service

Im a little jealous. If my whole computer quit working would they be wiling to replace that? Smiley Tongue

BK7 - 2/21
Cap1 QS - 2k (4/21)
Mission Lane - 4k (11/21)
Venmo - 900 (11/21)
SavorOne - 2500 (12/21)
VentureOne - 2000 (7/22)
Message 2 of 10
Closingracer99
Valued Contributor

Re: Capital one customer service


@Skye12329 wrote:

Im a little jealous. If my whole computer quit working would they be wiling to replace that? Smiley Tongue


Dump orange juice and find out Smiley Tongue


My Cards: Amex BCE: $9,000, Amex Hilton HHonors: $2,000, Amex ED: $12,000, Barclays NFL extra points: $3,000, Bank of America MLB cash rewards: $17,000, BBVA compass NBA Amex triple double rewards: $17,000, Chase Amazon: $1,000, Chase Freedom: $9,000, Chase Sapphire: $5,000, Chase Slate: $5,000, Chase Disney: $4,000, Citi Double Cash: $5,400, Citi AA plat: $5,500, Citi Simplicity: $3,000, Citi Thank you preferred: $8,800, Capital one GM: $2,000, Capital one PlayStation: $3,000, Gamestop: $1,150, Amazon Store: $5,000, Ebay MasterCard: $5,000, American Eagle Storecard: $750, Macy's: $500
EX: 744, TU:750, EQ: 740
Message 3 of 10
dursty87
Established Contributor

Re: Capital one customer service

That's pretty cool.  WTG Cap One!

Message 4 of 10
jackg
Established Contributor

Re: Capital one customer service

I hope that this singular action by a Capitol One agent doesn't persuade anyone to think it makes up for the way Cap One uses and abuses their card holders with usary rates and rude behavior.

THAT would be a big mistake.

FICO scores on November 17, 2014 (prior to applying for and being approved my mortgage)

EX=738
EQ=735
TU=754

FICO scores on March 4, 2015 after being approved for mortgage and buying the home, the mortgage isn't yet reporting.
EX- 689 EQ- 739 TU- 739
Message 5 of 10
RCFL
Frequent Contributor

Re: Capital one customer service

Ouch Jackg, go and relax for a bit.

I don't know what CapOne did to you but I think CapOne is great. I've called them, chat with them online -- and got nothing but positive and great things to say about them. If you don't like their rate, go ahead and simply cancel the card and go with another company.
Message 6 of 10
jackg
Established Contributor

Re: Capital one customer service

Capitol One is what many refer to as a "full service bank" that's publicly owned and as such their customers are there shareholders. Therefore, the reference to "customer service" for the person who has one of their credit cards is a complete misnomer. Again, the only customer they service are their shareholders, and that is why when I hear/read of people referring to customer service I get irritated. People need to understand the roles they play and the meanings of the words they use.

Would I cancel a CC account held with them? Absolutely not, that would only hurt me since I don't owe them anything.

Lastly, all our experiences with Cap One are different and unique and cannot all be positive. I just happen to have a looong memory!!

FICO scores on November 17, 2014 (prior to applying for and being approved my mortgage)

EX=738
EQ=735
TU=754

FICO scores on March 4, 2015 after being approved for mortgage and buying the home, the mortgage isn't yet reporting.
EX- 689 EQ- 739 TU- 739
Message 7 of 10
Anonymous
Not applicable

Re: Capital one customer service

I have to say that I've never had any issues with Chase Bank or Capital One. I'm a satisfied customer!

Message 8 of 10
Kennie02
Frequent Contributor

Re: Capital one customer service

Ok so this and my recent CLI make it a bit difficult to dislike them! WTG CapOne!
NFCU cash $25k | BofA Custom Cash $25k | Amex BCP $18k| Costco Anywhere $14.5k | Apple Card $5.25k | Cap One QS $4.5k | Sephora Visa $4k | Discover It $3.5k | Citi DC $3.5k | Citi AA Mile Up $3.1k | Chase Amazon $3k | Amex ED $3k | Chase IHG $3k | Chase Freedom Unlimited $2.5k | Chase Freedom $2.5k | Citi Rewards $2k | Last HP 8/16/22
Starting score 09/2013: 530 Current FICO 8:
Credit Age:
New Accounts:
Inq (6/12/24M):
Message 9 of 10
Glkslngr
Frequent Contributor

Re: Capital one customer service

Funny but heartwarming story Smiley Happy

Message 10 of 10
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