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HSBC leaving US.

Mitch014
New Member

Re: HSBC Exit US

I came back on here, to read reviews from you guys on other banks. I couldn't be any more unhappier to have Citzens take over my checking account. I had been with HSBC for almost 7 years, and never had problem. However, Citizens.. I had the unfounrate luck to have them take over my mortgage servicing from ASC/Wells Fargo. 

 

They screwed things up so badly, that I ended up in Tax Foreclosure, not because I had missed payments, but because they didn't remit a check to my county, and my home had a lien placed agianst it. The cherry on top was, they didn't want to pay the interest, and penalites that were assesd by my county, and I had to get the CFPB and State Attorney General involved to make them pay the difference. 

 

I hate, hate, hate this bank so much. And not only did they screw up our routing and account numbers, so they don't work, they didn't even mail me a ATM Pin on time (since they decided to get rid of all of ours). Now, none of my recurring payments work, and my debit card was deactivated. I don't understand, why this needed to be done. I remember when Chase took over WaMu back in 2008, and almost everything was seamless. 

 

I'm probably going over to Chase. And I encourage everyone else to consider other options. You DO NOT want Citizens to be your primary account.

Message 111 of 122
coldfusion
Community Leader
Mega Contributor

Re: HSBC Exit US

Checked my Citizens mobile app this morning.   Legacy checking and CC accounts are there but there is nothing related to HSBC other than the popup welcoming HSBC customers.

 

HSBC still shows my Cash Rewards card.   Saturday's purchase had posted, also shows that the payment I pulled from BoA on Sunday is pending.

 

Sheesh.

(8/2022)
FICO 8 (EX) 830 (TU) 834 (EQ) 831
FICO 9 (EX) 839 (TU) 848 (EQ) 846

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 112 of 122
coldfusion
Community Leader
Mega Contributor

Re: HSBC Exit US

Citizens did not merge the HSBC checking account under my legacy Citizens profile, so for giggles and grins I created a new login.  Voila!

  I tried calling in to get funds transferred from new to legacy account with new account closed but bailed when the robolady warned of a mininum 60 minute wait.

 

Plenty of Citizens branches in and around Boston within the Rte 128/I-95 loop so I should be able to deal with this in-branch. 

 

IME PNC did a much cleaner job executing the BBVA migration. 

 

 

(8/2022)
FICO 8 (EX) 830 (TU) 834 (EQ) 831
FICO 9 (EX) 839 (TU) 848 (EQ) 846

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 113 of 122
RSX
Valued Contributor

Re: HSBC Exit US

it is looking like my CC didnt move over from HSBC - it is still showing in the HSBC portal

 

my checking and LOC did move to Citizens - i was actually planning on letting all these just sit and get closed out by Lack of Use

 

but i am annoyed that i will now have 2 places to keep checking....

 

Dec 16/2019. EX. 721. EQ. 723. TU 746
Dec 29/2020 EX. 729 EQ. 723 TU 746
Dec 29/2021 EX. 734 EQ. 739 TU 746
June 15/2022 EX. 714 EQ. 684 TU 710
Inq. EX 2 EQ 5 TU 4 - - CC 5x24, 2x12
Amex BCP $32k - Apple GS $19k - BMW/Elan $14k - Cap1 QS $16.7k - Chase Amazon $13.6k - Chase Bonvoy Boundless $10k - Chase United Club Infinite $26k - Citi DC $14.5k - CreditUnion1 $9k - DiscoverIT $25.5k - HSBC Gold - $13k - PayBoo - $7.6k - Penfed Gold - $12.5k - USB AltitudeGO -$16k- USBank Cash+ -$24k - PenFed LOC - $20k - USB LOC - $8k
Message 114 of 122
Goos
Regular Contributor

Re: HSBC Exit US

Has anyone with a credit moved ? I haven't seen one yet . 

Message 115 of 122
coldfusion
Community Leader
Mega Contributor

Re: HSBC Exit US

Went to a nearby branch.  Waited < 5 minutes for a CSR to free up and he looked up and found both accounts, filled out the forms to get the money moved from the former HSBC account to the legacy account then close the former HSBC account, then had a teller execute the moves.  I have receipts detailing the withdrawal and subsequent deposit. 

 

I didn't bother asking about the CC as that's something way out of a CSR's scope of influence. 

(8/2022)
FICO 8 (EX) 830 (TU) 834 (EQ) 831
FICO 9 (EX) 839 (TU) 848 (EQ) 846

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 116 of 122
coldfusion
Community Leader
Mega Contributor

Re: HSBC Exit US

This morning the mobile app shows both checking accounts.  The legacy account balance reflects the deposit made yesterday and the migrated HSBC account shows a $0 balance with a single transaction recorded that is labeled as a Closing Withdrawal. 

(8/2022)
FICO 8 (EX) 830 (TU) 834 (EQ) 831
FICO 9 (EX) 839 (TU) 848 (EQ) 846

$1M+ club

Artist formerly known as the_old_curmudgeon who was formerly known as coldfusion
Message 117 of 122
RSX
Valued Contributor

Re: HSBC Exit US

Logged into Citizens site this morning - my LOC is not showing anymore - just the checking acct

 

i will wait until Monday and see if it pops back into the portal

 

 

Dec 16/2019. EX. 721. EQ. 723. TU 746
Dec 29/2020 EX. 729 EQ. 723 TU 746
Dec 29/2021 EX. 734 EQ. 739 TU 746
June 15/2022 EX. 714 EQ. 684 TU 710
Inq. EX 2 EQ 5 TU 4 - - CC 5x24, 2x12
Amex BCP $32k - Apple GS $19k - BMW/Elan $14k - Cap1 QS $16.7k - Chase Amazon $13.6k - Chase Bonvoy Boundless $10k - Chase United Club Infinite $26k - Citi DC $14.5k - CreditUnion1 $9k - DiscoverIT $25.5k - HSBC Gold - $13k - PayBoo - $7.6k - Penfed Gold - $12.5k - USB AltitudeGO -$16k- USBank Cash+ -$24k - PenFed LOC - $20k - USB LOC - $8k
Message 118 of 122
RSX
Valued Contributor

Re: HSBC Exit US

so the LOC is back in the Citizens portal

 

but my HSBC CC is still in the HSBC mobile app - i am assuming now that it ISNT moving

 

i used it in Jan 2022 - i am going to let it sit and be closed for inactivity i guess

 

for the LOC and checking, i am not going to pay for a checking acct - so i will close them both in the next 2-3 months (i think it is a 4 month grace period before the monthly checking fee starts)

 

Dec 16/2019. EX. 721. EQ. 723. TU 746
Dec 29/2020 EX. 729 EQ. 723 TU 746
Dec 29/2021 EX. 734 EQ. 739 TU 746
June 15/2022 EX. 714 EQ. 684 TU 710
Inq. EX 2 EQ 5 TU 4 - - CC 5x24, 2x12
Amex BCP $32k - Apple GS $19k - BMW/Elan $14k - Cap1 QS $16.7k - Chase Amazon $13.6k - Chase Bonvoy Boundless $10k - Chase United Club Infinite $26k - Citi DC $14.5k - CreditUnion1 $9k - DiscoverIT $25.5k - HSBC Gold - $13k - PayBoo - $7.6k - Penfed Gold - $12.5k - USB AltitudeGO -$16k- USBank Cash+ -$24k - PenFed LOC - $20k - USB LOC - $8k
Message 119 of 122
Cory88
Frequent Contributor

Re: HSBC Exit US

The only thing that is good with the LOC is they kept the low APR of 7.99% that I had with HSBC I only got that rate because I have the Advance Cheque account if not it would have been 12 something. Still no word on the CC.

Message 120 of 122
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