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J.D. Power 2016 U.S. Credit Card Satisfaction Study results

Frequent Contributor

J.D. Power 2016 U.S. Credit Card Satisfaction Study results

Discover ranks #1 with Amex closely behind.       Full article here:  http://www.jdpower.com/press-releases/2016-us-credit-card-satisfaction-study

 

powerCreditSatisf.jpg

Message 1 of 10
9 REPLIES
Super Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results

Great information! Thanks.
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Goal Score: 850


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Message 2 of 10
Community Leader
Senior Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results

Amex is still way up there, Surprising to me.


Message 3 of 10
Senior Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results


elim wrote:

Amex is still way up there, Surprising to me.


That and Cap-1 came in 3rd? I know a lot of folks on here love Cap-1 due to high SL/CL, but their CSR are awful and their APR's are very high compared to others, oh well at least Discover smoked AmEx again Smiley Wink

Message 4 of 10
Frequent Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results


pipeguy wrote:

elim wrote:

Amex is still way up there, Surprising to me.


That and Cap-1 came in 3rd? I know a lot of folks on here love Cap-1 due to high SL/CL, but their CSR are awful and their APR's are very high compared to others, oh well at least Discover smoked AmEx again Smiley Wink


Looks like a good portion of the survey was satisfaction with the mobile app.    Cap1 does have a fairly decent app.   Happy to see Discover top out, I love their CS. 

 

Browsing around the site from the survey, also found a mortgage lender satisfaction survey, Quicken loans won (ugh), but at least NFCU was number 2.  http://www.jdpower.com/ratings/study/U.S.-Primary-Mortgage-Servicer-Satisfaction-Study/1302ENG

Message 5 of 10
Frequent Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results

My wife and I have the following cards:

 

AmEx BCE (hers, I'm AU)

Discover IT (mine)

Barclay Rewards (both)

Capital One QS (both)

 

In dealing with them via online chat or over the phone, we had nothing but excellent CS experiences thus far and hopfully to stay that way! (Personally? both Discover and AmEx are better!) Smiley Wink

 

Cheers!

CAMailman

BK7 Filed 3/15
Discharged 6/15

Starting FICO 7/5/15: EQ: 490, TU: 497, EX: 477

Current FICO 10/28/17: EQ: 697, TU: 698, EX: 706

Cards since BK:

Merrick Visa: Opened 8/15, Closed 8/16, SL: $600, Current CL: $1,200

Barclay Rewards: Opened 9/15, SL: $1,500, Current CL: $6,500

Discover IT: Opened 11/15, SL: $1,500, Current CL: $3,000

AmEx Blue Cash Everyday (Authorized User): Opened 1/16, SL: $2,000, Current CL: $12,000

CapitalOne Quicksliver: Opened 4/16, SL $3,000, Current CL: $6,500

CitiMortgage: 12/17
Sears Citi Mastercard: SL $5,000 12/17
Message 6 of 10
Regular Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results

I'm glad to see Discover up there. They have been so generous and good to me. 

"Four more months until 2 inquires fall off."
My Journey Thread: Wolfeyy's Journey/Timeline thus far...
Goal: 780s across the board(Accomplished!) | Util: under 3%
5/27/17 - TU: 789 | EX: 785 | EQ: 798
Discover IT - $11,000 | Citi DC - $5,200 | PenFed Cash Rewards - $2,500 | Cap1 QS1 - $2,300 | Barclay Rewards - $1,500
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Message 7 of 10
Valued Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results

I do not really understand Discover being at the top. They have the stingiest cl(to me) and only 1% rewards.





TU fico08=814 11/10/18
EX fico08=796 10/31/18
EQ fico08=813 10/04/18
EX fico09=803 10/03/18
EQ fico bankcard08=831 10/23/18
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Message 8 of 10
Highlighted
Senior Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results


sarge12 wrote:

I do not really understand Discover being at the top. They have the stingiest cl(to me) and only 1% rewards.


I received a SL of $10k about 2 years ago, currently at $19k, but other than their credit limits, Discover constantly offers either 00% APR promotions for 12 months and/or regular balance transfers that can if you want go directly into your checking account at 12 months 00% (3% up front fee) OR 18 months at 4.99% - thats hard to beat. I also find their agents respinsive and helpful, not that I call often. Discover does have rotating 5% catagories bumped to 10% during the first year (not sure that promo is still going on)

 

AmEx I have my own dislike for (long story, not going into it) and Cap-1 really has nothing going for it other than high credit limits for a lot of "mid-graded good" scores say 680 to 720 - front line agents are robots, APR's are high as a rule, etc. 

Message 9 of 10
Established Contributor

Re: J.D. Power 2016 U.S. Credit Card Satisfaction Study results

JD power is fraud, nothing with their survey make sense besides coincidence

Cars or cards or anything else
EX795: TU800: EQ(Fico8BC)817: ZERO HP on all three CB
Message 10 of 10