J.D. Power 2016 U.S. Credit Card Satisfaction Study results

[Anonymous]

Discover ranks #1 with Amex closely behind.       Full article here:  http://www.jdpower.com/press-releases/2016-us-credit-card-satisfaction-study

[Anonymous]

Great information! Thanks.

[elim]

Amex is still way up there, Surprising to me.

[pipeguy]

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@elim wrote:

Amex is still way up there, Surprising to me.

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That and Cap-1 came in 3rd? I know a lot of folks on here love Cap-1 due to high SL/CL, but their CSR are awful and their APR's are very high compared to others, oh well at least Discover smoked AmEx again 

[Anonymous]

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@pipeguy wrote:

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@elim wrote:

Amex is still way up there, Surprising to me.

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That and Cap-1 came in 3rd? I know a lot of folks on here love Cap-1 due to high SL/CL, but their CSR are awful and their APR's are very high compared to others, oh well at least Discover smoked AmEx again 

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Looks like a good portion of the survey was satisfaction with the mobile app.    Cap1 does have a fairly decent app.   Happy to see Discover top out, I love their CS. 

Browsing around the site from the survey, also found a mortgage lender satisfaction survey, Quicken loans won (ugh), but at least NFCU was number 2.  http://www.jdpower.com/ratings/study/U.S.-Primary-Mortgage-Servicer-Satisfaction-Study/1302ENG

[Anonymous]

My wife and I have the following cards:

AmEx BCE (hers, I'm AU)

Discover IT (mine)

Barclay Rewards (both)

Capital One QS (both)

In dealing with them via online chat or over the phone, we had nothing but excellent CS experiences thus far and hopfully to stay that way! (Personally? both Discover and AmEx are better!)

Cheers!

CAMailman

[Wolfeyy]

I'm glad to see Discover up there. They have been so generous and good to me. 

[sarge12]

I do not really understand Discover being at the top. They have the stingiest cl(to me) and only 1% rewards.

[pipeguy]

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@sarge12 wrote:

I do not really understand Discover being at the top. They have the stingiest cl(to me) and only 1% rewards.

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I received a SL of $10k about 2 years ago, currently at $19k, but other than their credit limits, Discover constantly offers either 00% APR promotions for 12 months and/or regular balance transfers that can if you want go directly into your checking account at 12 months 00% (3% up front fee) OR 18 months at 4.99% - thats hard to beat. I also find their agents respinsive and helpful, not that I call often. Discover does have rotating 5% catagories bumped to 10% during the first year (not sure that promo is still going on)

AmEx I have my own dislike for (long story, not going into it) and Cap-1 really has nothing going for it other than high credit limits for a lot of "mid-graded good" scores say 680 to 720 - front line agents are robots, APR's are high as a rule, etc. 

[noobody]

JD power is fraud, nothing with their survey make sense besides coincidence

Cars or cards or anything else