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Canceling CCT

Schwartzinator
Frequent Contributor

Canceling CCT

I signed up for the 1 week trial on the 3rd and have been trying to cancel since the 6th. I’ve sent two emails and tried calling on several occasions to use the automated syestem but it doesn’t appear to be working. I do not have the time to wait for an hour or more on the phone to speak to someone. Yesterday I was charged for the first monthly subscription and am debating whether or not I want to poke the bear with a disputed transaction from Chase. How have y’all canceled your subscriptions?

Message 1 of 19
18 REPLIES 18
BrutalBodyShots
Super Contributor

Re: Canceling CCT

Email is the way to go.  9 times out of 10 they'll cancel your membership promptly when done via email.  Twice they haven't cancelled my trial on time and I've been billed the monthly subscription and both times when I've informed them of this (again, via email) they've been extremely polite and apologetic and promptly refund my CC.

 

Just forward them your first email from when you request cancellation, which will be time stamped and above the forward let them know that you have been charged, are upset and would appreciate a prompt refund.  Within a few days you'll see the funds returned to your CC and you'll get an apology/cancellation email from them.

 

I know it's annoying, but I can assure you that you won't be out any money. 

Message 2 of 19
BrokenBones
New Contributor

Re: Canceling CCT

Tried emailing them to cancel and had no success. Had to wait on the phone for about an hour to cancel Smiley Frustrated


Message 3 of 19
capabk
Frequent Contributor

Re: Canceling CCT

Just put your phone on the charger and leave it on speaker while it's on hold. They'll tell you approx how long you have to wait before they put you on hold. Then go about your business (even using the phone)... I've done it, the music did about drive me batty but that was all. It's not like you have to sit pretty for an hour. You can do other things. Just have that membership ID number ready for when they do pick up.

Ch7 discharged 10/2017. Pre-file FICOs high 400s.
04/2018 EX 644; EQ 670; TU 648
Message 4 of 19
oldman87
Valued Contributor

Re: Canceling CCT

Call Experian support number instead of the CCT number, explain to them you have been having problems canceling your CCT through multiple attempts/methods and see if they can help, little to no hold time with Experian.  Last week I tried CCT for the first time, when I used the automated phone system to cancel it actually canceled my Experian Credit Works subscription instead, I called the Experian number and the CSR was able to restore my Credit Works subscription and cancel CCT all in one shot. 
Message 5 of 19
Gmood1
Community Leader
Super Contributor

Re: Canceling CCT

I tried to cancel as well. Got tired of being on hold. Luckily I use a prepaid card for these jokers. They can hit the card for $30 all they want. Lol
It's not going through.😂😂

Message 6 of 19
oldman87
Valued Contributor

Re: Canceling CCT

They might send it to collections lol
Message 7 of 19
BrutalBodyShots
Super Contributor

Re: Canceling CCT


@BrokenBones wrote:

Tried emailing them to cancel and had no success. Had to wait on the phone for about an hour to cancel Smiley Frustrated


There's no such thing as having no success with this.  Sure, they may hiccup and not cancel you on time and end up charging you... but you have a time stamped email of when you DID cancel, which holds up and they WILL cancel your trial and refund your card.  All it takes is another email.  2 emails takes significantly less time than 1+ hour on the phone.  I agree that it's annoying, especially if you see a charge and then a refund on your card, but to me it's a small price to pay to save an hour or longer of my time.

Message 8 of 19
800goals
Established Member

Re: Canceling CCT

I cancelled by phone.  On hold for over an hour!Smiley Frustrated

Message 9 of 19
Disabled-Vet
Valued Contributor

Re: Canceling CCT

+1 to brutal save your and just email them. Dv


     $500         $1,000        $1,300        $1,500        $1,850         $3,400        $3,500                            $9,500        $1,000
Message 10 of 19
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