Email is the way to go. 9 times out of 10 they'll cancel your membership promptly when done via email. Twice they haven't cancelled my trial on time and I've been billed the monthly subscription and both times when I've informed them of this (again, via email) they've been extremely polite and apologetic and promptly refund my CC.
Just forward them your first email from when you request cancellation, which will be time stamped and above the forward let them know that you have been charged, are upset and would appreciate a prompt refund. Within a few days you'll see the funds returned to your CC and you'll get an apology/cancellation email from them.
I know it's annoying, but I can assure you that you won't be out any money.
Just put your phone on the charger and leave it on speaker while it's on hold. They'll tell you approx how long you have to wait before they put you on hold. Then go about your business (even using the phone)... I've done it, the music did about drive me batty but that was all. It's not like you have to sit pretty for an hour. You can do other things. Just have that membership ID number ready for when they do pick up.
I tried to cancel as well. Got tired of being on hold. Luckily I use a prepaid card for these jokers. They can hit the card for $30 all they want. Lol
It's not going through.😂😂
Tried emailing them to cancel and had no success. Had to wait on the phone for about an hour to cancel
There's no such thing as having no success with this. Sure, they may hiccup and not cancel you on time and end up charging you... but you have a time stamped email of when you DID cancel, which holds up and they WILL cancel your trial and refund your card. All it takes is another email. 2 emails takes significantly less time than 1+ hour on the phone. I agree that it's annoying, especially if you see a charge and then a refund on your card, but to me it's a small price to pay to save an hour or longer of my time.