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Citibank cards login

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Citibank cards login

Is anyone having issues seeing their Citibank cards after logging in?  I can see my checking, just not my cards.

Message 2 of 12
11 REPLIES 11
Regular Contributor

Citibank online does not show my cc account

I logged in to make a payment for my Citi AA and the account is showing as "Archived" with no more information or services available for this account.  When I called, I was told their system was down, but according to the csr, archived is when the account has not been used in a long time.  This account has been used with a balance I was going to pay.  

My other accounts all show - checking, savings, and PLOC.  I have seen others with Citibank issues in the past.  Has anyone seen this before?  

FICO 8 EX 764 TU 784 EQ 787
FICO 9 EX 771
Garden since Aug 2019
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Barclay - AAdvantage Aviator
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Citi - AAdvantage WEMC, PLOC
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Message 1 of 12
Regular Contributor

Re: Citibank cards login

I tried to make a payment to my Citi AA card and found the same thing.  Mine shows as being "Archived."  When I called, I was told their system was down.  Hopefully it will reappear when their system is back up.

FICO 8 EX 764 TU 784 EQ 787
FICO 9 EX 771
Garden since Aug 2019
AMEX - Platinum, BCE, Delta Platinum, Simply Cash Plus (Business)
Barclay - AAdvantage Aviator
Capital One - Venture, Sparks (Business)
Chase - FU, CSP
Citi - AAdvantage WEMC, PLOC
Discover It Miles
TD Ameritrade Visa
US Bank Altitude Reserve
Wells Fargo Propel AMEX
BBVA Compass
Message 3 of 12
Senior Contributor

Re: Citibank cards login

yes, I had problems with The Online Web Portal from My Laptop, could not log in,

The Mobile app is working fine (as far as i can tell)

I have CC's only, No Bank accounts with Citi.

 

EDIT: I Can now log in via Laptop

Message 4 of 12
Moderator Emeritus

Re: Citibank cards login

Hey folks ... Citi is noted for taking time outs and doing "system maintenance" often with 'no notice' ! Need to add that unofficial information to our collective Citi data bases. Many a night around 2am ish Citi seems to become unavailable and strange things come up when logging in. Going away and coming back a little later generally works. Took me many almost heart attacks to figure it out and now I just say, it's Citi! Smiley Frustrated

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Current Score: 850
Goal Score: 850


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Message 5 of 12
Community Leader
Valued Contributor

Re: Citibank cards login

No issues for me. Of course it is now a day later lol 

Discover It: 19.7k
Amex BCE: 18k
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Once you go Berner, you never go back.
Message 6 of 12
Community Leader
Super Contributor

Re: Citibank cards login

Citi be cray craySmiley Wink #wheresmyspincrease!!
#ChaseCreditCardHobby Enthusiast
2022
!
Message 7 of 12
Frequent Contributor

Re: Citibank cards login

I just logged into see mine archived. So I ran over to myfico to see what's up lol. Ty
br>Starting score(February 2018)-520
Current Score: FICO 8- 742EX, 755TU, 745EQ, MORTGAGE-EQ-709,EX693.
Goal Score: 765 by (03/2020)
Buisness CC- Amex SimplyCash Plus® -6/26/19- 1300-
Amex Blue Business Plus Card -6000-8/6/19-
Personal Cc's
9/17/19- Citi® / AAdvantage® Platinum Select® WEMC-7500 sl.
7/19 Citi rewards+(wmc) 6900
5/19- American Express® Rose Gold Card-NPSL(25000-pot), 5/18-1st Disco it- 2000 , 5/19-2nd Disco it- 2000
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2/19-Home depot- 2000-
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Goal score 800



Message 8 of 12
Moderator Emeritus

Re: Citibank cards login

Went to the Citi Card website and it had notes about system work going on and there would be down times. Did note one of my pending charges from yesterday is missing.

Citi is strange and their website is a prime example!
Starting Score: 000
Current Score: 850
Goal Score: 850


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Message 9 of 12
Senior Contributor

Re: Citibank cards login


@Dinosaur wrote:
Went to the Citi Card website and it had notes about system work going on and there would be down times. Did note one of my pending charges from yesterday is missing.

Citi is strange and their website is a prime example!

@Dinosaur, Did you try you're flip phone app?

Image result for old motorola flip phone

Message 10 of 12
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