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Constant problems with Citi online logging on

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Regular Contributor

Constant problems with Citi online logging on

There was a previous post on this, and I wanted to reply, but was not able to do so.

So here is my response:


A couple of months ago, I had the same problem with my Citi Double Cash, although wife's Citi Costco worked fine. Everytime I tried to log in, it would ask me numerous security questions. I answered correctly, but it would tell me the answer was wrong and block me out( I mean, I think I know the city where I was born and my own birthdate).


No matter what I did, it kept blocking me out. CSRs knew nothing, as usual.


Finally, out of desperation, I downloaded Citi mobile to my phone, with a different password, and it worked fine. However, man does not live by phone alone, and I grew frustrated not being able to get it on the computer.


I was at the point where  I was going to sockdrawer the card and just convert my Chase Freedom to Unlimited and use that.


Then, miraculously, I must have reached the point where they ( the credit card Gods at Citi?) finally decided that I was who I said I was, and it started working.


However, as blissful as things are  Smiley Very Happy, I will not put up with this again, not even for 2%. Next time this happens, I WILL convert Freedom to Freedom Unlimited and take the 1.5% for everyday spending. Citi is way too high maintenance, and life is too short (at my age) to worry about the extra half percent. It won't change my lifestyle !!

Message 1 of 6
Super Contributor

Re: Constant problems with Citi online logging on

You're not alone. I had a period of several weeks where it kept kicking me out and making me change my password even though it was correct. Couldn't log in. It eventually somehow fixed itself.


Citi IT is and always has been a total mess.

Message 2 of 6
Valued Contributor

Re: Constant problems with Citi online logging on

I too was having problems on Citi's website until last week when it seemed to work just fine. I am not very impressed with Citi's IT department. Citi's website is not the most user-friendly that I have come to expect from a prime lender.

Your FICO credit scores are not just numbers, it’s a skill.

Message 3 of 6
New Member

Re: Constant problems with Citi online logging on

Funny.  I have had the same exact problem recently too. Hopefully they fix the glitch.

CURRENT FICO SCORES (as of October 1st 2019):
EX 742 - TU 774 - EQ 734

- American Express Platinum Card ($ n/a) (for airport lounges and 5x on Hotel/Flights)
- American Express Gold Card ($ n/a) (for 4x dining and supermarket purchases)
- American Express Delta Skymiles Reserve ($6k) (Delta flights)
- Apple Card Titanium MasterCard ($20k) (Apple Pay purchases)
- Barclays AAdvantage Silver Aviator World Elite MasterCard ($8.5k)
- BMO Harris Premier Premium Rewards World Elite MasterCard ($30k) (becoming my everyday go to card) -> CLI at 181 days from $20k to $30k)
- Citi Prestige World Elite MasterCard ($37.9k) (for everyday purchases)
- Discover IT Gold Card ($5k)
- TIAA Bank Rewards Visa ($22.5k)
- PedFed Visa Gold ($20k) (for fee free cash advances while traveling)
- USAA Limitless Visa Signature ($27k) (for everyday purchases)
- USAA Cashback Plus American Express ($20k) (for 3x fuel purchases)

- Capital One MasterCard ($1.5k)(Opened in 2006)
- Wells Fargo Visa Signature ($9k) (Opened in 2009)

Chase won't give me a bone and Bank of America canceled both of my credit cards for "credit abuse" (maxing out CL's and promptly paying off in full).
Message 4 of 6
Valued Contributor

Re: Constant problems with Citi online logging on

I’ve had the same issues with my Citi DC. It’s my least favorite card. I’m not about that high maintenance life.

Message 5 of 6
New Contributor

Re: Constant problems with Citi online logging on

I get the same thing every now and then (where it tells me my username or whatever is incorrect even though it is)...I usually just clear out the cookies/history for citi in Firefox and then it goes through ok.

My Current Cards: Capital One Quicksilver $2250, Amazon Store Card $3550, Paypal 2% MC $6,900, Paypal Credit Line $1,500, Marvel Mastercard $3800, Discover IT $4,500, CITI Double Cash $2,000
My FICO8 Scores: TU: 735 EX: 739
Message 6 of 6
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