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Credit Sesame Password

Regular Contributor

Credit Sesame Password

They sent me an email to reset my password but all that does is open a page that has an encrypted password with a button saying reset password. When I click on it I'm taken to the registration page with everything filled in but my SS. Adding my ss# opened another page  telling me that my email does not match somethin or other.

Can't log in with old password and can't change PW.

Message 1 of 5
Moderator Emeritus

Re: Credit Sesame Password

I would contact them for technical help.

Starting Score: 504
July 2013 score:
EQ FICO 819, TU08 778, EX "806 lender pull 07/26/2013
Goal Score: All Scores 760+, Newest goal 800+
Take the myFICO Fitness Challenge

Current scores after adding $81K in CLs and 2 new cars since July 2013
EQ:809 TU 777 EX 790 Now it's just garden time!

June 2017 update: All scores over 820, just pure gardening now.
Message 2 of 5
Regular Contributor

Re: Credit Sesame Password

I'd like to but can't find a phone number and the customer support e-mail only gives a canned response. Really no help at all.

Message 3 of 5

Re: Credit Sesame Password

Are you sure that the email was actually from Credit Sesame?  Asking AGAIN for your SS# sounds rather suspicious.  It could have been a phishing email.

Message 4 of 5
New Visitor

Re: Credit Sesame Password



The password reset link in your email should direct you to a page where you are asked your security question. After answering the question, you should be asked to enter a new password. 


Please try using Google Chrome or Mozilla Firefox.

You can email us directly at



Message 5 of 5