Your right on about this. Friends of mine have gone through hell like many here. Never heard of GW working on an SL, your just stuck.
I wish I had your luck. CC companies don't seem to be a problem if you dispute something, but student loans (with ACS and AES, not Sallie Mae) seem to be the most hard-ass companies. And ironic too because my records with them are the best records on my entire credit history.
Me: "Can you remove a late payment that is 5 years old?"
Student loan: "STFU, NOOB"