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@Anonymous wrote:I couldn't change from the family membership. It said I had to call. I did not see a cancel button. I had to call though to get my refund.
Are you not able to click the basic/free plan all the way to the right (or the one in the middle for that matter?). Are you enrolled in a $1 trial currently, because it sounds like maybe you aren't?
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@Anonymous wrote:
@Anonymous wrote:I couldn't change from the family membership. It said I had to call. I did not see a cancel button. I had to call though to get my refund.
Are you not able to click the basic/free plan all the way to the right (or the one in the middle for that matter?). Are you enrolled in a $1 trial currently, because it sounds like maybe you aren't?
I have to be honest I didn't look too hard becuase I was annoyed they signed me up and charged me for a family plan. I think what happened is I was slated to cancel CCT yesterday or today and instead of them honoring that they went ahead and charged me. It's fixed now though. I will have to log in and see what my options are.
my free credit report and credit check total had the same exact username and password.
now when i try to log on to credit check total -- i get free credit report.
cant get any access to credit check total.
any advice?
im thinking just cancel credit check total -- and sign up for another trial and this time use a different username and password.
@Anonymous wrote:im thinking just cancel credit check total -- and sign up for another trial and this time use a different username and password.
Yup. And, you'll notice this time that your signup looks different. That's because you're going through the Experian site.
I received this tonight as well. What's strange is I was initially able to view my new Experian account and then it logged me out and then I was unable to log back in. I've been paying $29.95 for CreditCheckTotal for over a year, so I'm beyond annoyed I received no email notification of this upcoming change. So now I have to call Experian tomorrow to get my account sorted out, and I'll most likely cancel.
Good news! My "trial" expired last night and when I logged into experian this morning I got the $1 trial screen again, so it does look like we can churn the trial still (please note: I've been a member of Experian since July, and started using CCT in October and I never had any problems with either, I know this is not true for everyone).
The only difference seems to be that you have to wait out your 7-10 days (it says 7, but my "trial" lasted 10) if you don't want to create a new log in (vs CCT where you could cancel and rejoin to refresh everything the same day). Since I'm only interested in a couple of reports that are >10 days apart this works for me, YMMV.
This was my screen this morning:
@Anonymous wrote:I was on the phone with Experian for fifty minutes this morning trying to get my account updated. Still can't get into it. What a mess. I resent their wasting my time. I really do. Although the young woman helping me did her best.
What phone number and what button pushes did you use to actually get to talk to someone? I keep getting the computer, and it hangs up automatically at the end of each branch of button presses....