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Document waiting, but nothing there?

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gorgon
Established Contributor

Document waiting, but nothing there?

Received an email from Capital One around midnight that I had a document waiting on my account. I looked and there was nothing new there. Anyone else?

Message 1 of 10
9 REPLIES 9
Anonymous
Not applicable

Re: Document waiting, but nothing there?

You didn't click the link in the email did you?  It could have been a phishing attempt.

 

Message 2 of 10
gorgon
Established Contributor

Re: Document waiting, but nothing there?

No, but the email is legit.

Message 3 of 10
SecretAzure
Valued Contributor

Re: Document waiting, but nothing there?

Could be a bug/system issue. I've had this happen with Chase and I only ever open communications via their app directly.

 

I would give them a call to make sure there is nothing they need from you or anything they need to tell you.

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Message 4 of 10
Anonymous
Not applicable

Re: Document waiting, but nothing there?

It's a bug in the system. I got one too yesterday. Have had these emails from them before.
Message 5 of 10
gorgon
Established Contributor

Re: Document waiting, but nothing there?

Got another one today that said there was a document waiting for my Quicksilver account. Thought it was the dreaded CLD notification but nothing there.

Message 6 of 10
Gladius
Frequent Contributor

Re: Document waiting, but nothing there?


@gorgon wrote:

Received an email from Capital One around midnight that I had a document waiting on my account. I looked and there was nothing new there. Anyone else?


I had the same thing today.

Message 7 of 10
SouthernCredit
Frequent Contributor

Re: Document waiting, but nothing there?

Not a very descriptive email, but the document it is referring to is actually your most recent statement that updates terms - namely late fees moving up to $40. You will get another email discussing the same. 

Message 8 of 10
gorgon
Established Contributor

Re: Document waiting, but nothing there?


@SouthernCredit wrote:

Not a very descriptive email, but the document it is referring to is actually your most recent statement that updates terms - namely late fees moving up to $40. You will get another email discussing the same. 


I did get my "statement is ready" email about two hours after that, so maybe you're on to something. Seems like a redundant email.

 

I will say the first time this happened it was days before my statement. 

 

EDIT:  Just looked at my statement. It is a normal three pages with no additional info about changes.

Message 9 of 10
Iusedtolurk
Established Contributor

Re: Document waiting, but nothing there?


@gorgon wrote:

@SouthernCredit wrote:

Not a very descriptive email, but the document it is referring to is actually your most recent statement that updates terms - namely late fees moving up to $40. You will get another email discussing the same. 


I did get my "statement is ready" email about two hours after that, so maybe you're on to something. Seems like a redundant email.

 

I will say the first time this happened it was days before my statement. 

 

EDIT:  Just looked at my statement. It is a normal three pages with no additional info about changes.


Glad I'm not the only one who couldn't find the doggone document

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when I received my email stating the same thing for my QS a couple of days ago.

Message 10 of 10
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