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Where are you getting your EQ report from? Some changes from creditors can take 30-45 days.
OK, so I had a similar problem with EQ, I do not use for scores, but I use for accuracies.
I had cancelled after to many times calling. Well I guess they got my Issue resolved,
and I have basic EQ fo under $8 per month.
The problem seems to be if you have to many soft pulls. It locks your report.
at least this was my case. I recommend that you escalate the problem.
It usually gets fixed. But don't be in a hurry.
EQ uses the most Antiquated system known to Man.
YEMV