I have this same issue. I requested that it be removed about 6 or 7 times, including twice by phone, and several times by filing online "disputes." The online "disputes" achieved nothing.
Phone call one resulted in a confusing and exasperating set of questions supposedly verifying my identity, though they were impossible questions, like "what is the balance on your credit card" when I had several credit cards and didn't know what any of them had most recently reported. After a few guesses, I got locked out, and they told me there was nothing they could do.
Phone call two resulted in speaking with a friendly human who seemed to want to help, and assured me it would be taken care of, but it never was.
I filed a BBB complaint that also achieved nothing.
I emailed an Atlanta lawyer to see if he'd file a lawsuit for me, recognizing that there would probably not be any real damages, but simply to get Equifax's attention. The lawyer didn't follow up. In fairness to him, I doubt there's much money in it. And, that's where I let the trail go cold.
As a result of this, I view Equifax as a sleazy operation, perhaps criminal in nature. Sorry, no helpful advice. But if anybody decided to do a class action lawsuit, I would be in.
I don't know what to tell you, I have the same problem. I don't know how many disputes I have done, called online, spoke to a supervisor and filed a complaint. They always say its updated, but it does not go away. I hate this too as I put it on there because Salli Mae was getting reported as included in BK when it was not and Sallie Mae would not fix and said they did not have an account for me.
Anyway, the statement references my BK even though its now gone from my reports. Good luck and if you find anything that works, how about let us know.
