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Experian Credit Tracker App - Stopped Working/Disappeared

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Member

Experian Credit Tracker App - Stopped Working/Disappeared

Hoping someone can chime in...... I have been using the Experian Credit Tracker App consistently for about 2 years now (maybe longer). I pay $24.99/month for this app and then as of Saturday 9/23/18, the app stopped opening (would just open and shut). I deleted it from my phone, thinking it just needed a fresh re-install and now the app is just gone from the App Store altogether. I downloaded the "Experian Credit" app and when I go to sign in, it tells me, "You are already a member of the credit tracker app-do you want to merge?". I said no and closed out, because I'm thinking, these are 2 different tools by Experian and I'm not going to sign up for more money every month. 

 

Where did the Credit Tracker App go? I can't seem to locate anything online/search engines/google etc and unless I log in to a computer, I can't use it on my phone anymore. The app is just gone from the app store. Any thoughts or knowledge would be great! Thank you!! 

BK7 DC 11/2012 * As of 9/13/18; Ex 660, TU 649, EQ 654 * Inq: Ex 3, TU 7, EQ 4 * Cards post BK7: Paypal MC CR/$3800 CL-Opened 5/2018 * Cap One Venture/$3000 CL-Opened 10/2015 * Cap One Quicksilver/$8000 CL-Opened 9/2015 * Discover IT/$3000 CL-Opened 5/2016 * Credit One/$1000 CL- Opened 3/2017 (Didn't know any better-Never use/$0 bal-Lesson Learned-Will be Closing)
Message 1 of 7
6 REPLIES 6
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Valued Contributor

Re: Experian Credit Tracker App - Stopped Working/Disappeared


@ChiefBrody wrote:

Hoping someone can chime in...... I have been using the Experian Credit Tracker App consistently for about 2 years now (maybe longer). I pay $24.99/month for this app and then as of Saturday 9/23/18, the app stopped opening (would just open and shut). I deleted it from my phone, thinking it just needed a fresh re-install and now the app is just gone from the App Store altogether. I downloaded the "Experian Credit" app and when I go to sign in, it tells me, "You are already a member of the credit tracker app-do you want to merge?". I said no and closed out, because I'm thinking, these are 2 different tools by Experian and I'm not going to sign up for more money every month. 

 

Where did the Credit Tracker App go? I can't seem to locate anything online/search engines/google etc and unless I log in to a computer, I can't use it on my phone anymore. The app is just gone from the app store. Any thoughts or knowledge would be great! Thank you!! 


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Message 2 of 7
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Valued Member

Re: Experian Credit Tracker App - Stopped Working/Disappeared

Same issue here...calling now, I’ll report back.

UPDATE:

Just spoke with Experian and the credit tracker service and associated app has been discontinued. Only option was to select another Experian product or cancel, so I cancelled. Got my cancellation email within minutes.
Message 3 of 7
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Member

Re: Experian Credit Tracker App - Stopped Working/Disappeared

No way! Thank you so much for the update. Gotta love how they “didn’t communicate” this to folks. I will call as well.

Thanks so much for the update!!
BK7 DC 11/2012 * As of 9/13/18; Ex 660, TU 649, EQ 654 * Inq: Ex 3, TU 7, EQ 4 * Cards post BK7: Paypal MC CR/$3800 CL-Opened 5/2018 * Cap One Venture/$3000 CL-Opened 10/2015 * Cap One Quicksilver/$8000 CL-Opened 9/2015 * Discover IT/$3000 CL-Opened 5/2016 * Credit One/$1000 CL- Opened 3/2017 (Didn't know any better-Never use/$0 bal-Lesson Learned-Will be Closing)
Message 4 of 7
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Valued Contributor

Re: Experian Credit Tracker App - Stopped Working/Disappeared

Yeah I guess they did discontinue the app and won’t work in newer iOS versions (iOS 12+). Might still work on older versions though. Mine stopped working as well and might have to cancel. Bummer Smiley Sad
BK7 dc in 01/2011 with FICO8 in the 500s

New cc TLs : 1/6 ; 1/12 ; 2/24
HPs EX 2 EQ 2 TU 1
AAoA 5y4m
UTIL 1% - 3%

$220K+ Total Limits










Message 5 of 7
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New Contributor

Re: Experian Credit Tracker App - Stopped Working/Disappeared

Same for me. I only used the app so it was the most important feature. I called to cancel. 

Capital One Secured (2.3k), Amex Delta Platinum (4.2k), Amex Hilton (10k), Discover it (26.6k),JPMorgan Chase Ritz Carlton Visa (22k) Barclays Arrival+(4k), Chase United MileagePlus Explorer (23k), Macy's (4.8k). Amex Platinum NPSL. Amex PRG NPSL, Amazon store 10k), Care Credit (14k), Citi AAdvantage Gold (17.5k)
Message 6 of 7
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New Visitor

Re: Experian Credit Tracker App - Stopped Working/Disappeared

do you mind providing the number you called so i may cancel my membership as well.

thank you!

Message 7 of 7
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