I have an account with experian to see my report/score. It's their free service. I've been working (with success!) to get fraudulent items taken off of my reports.
Over a month ago when I put in disputes and uploaded a police report, I briefly signed up for Experian's paid/premium membership, because I thought I had to in order to file disputes. I was on a free trial, but after a rep informed me over the phone I didn't need a paid membership, I asked them to cancel.
Two weeks ago I got emails saying my disputes had been concluded and to log in. When I attempted to log in, I got a page saying I could not log in because I owed something like $25 for my paid membership.
I called up (waited on hold over an hour) and was told that the paid membership wasn't properly canceled, but that they would take care of it right then. So then I tried to log in, but now when I do it says I have a $0 balance and until I pay the $0 balance I cannot access my report/account.
The rep told me that it would take 24 hours for the system to recognize my account was fine, and to try again the next day. Of course the next day it was the same. I gave it several days, but I still get a page that says I owe $0 and to enter in credit card information to settle that debt so I can log in.
So I called again (over 90 minute hold) and the first rep said they would try to fix it. I got two emails in a row while on hold saying my premium account had been cancelled, like, right that second. Still couldn't log in. I went to an escalated rep, so said she would open a ticket but had no idea how long it would take to resolve.
That was a week ago and I *STILL* cannot log into my account. I *STILL* get the "$0 owed" message. And yes, I have tried entering in a credit card to see if it will just run a $0 charge or something, but it won't work.
What am I supposed to do now? They will not resolve this, no one seems to know how or what's going on, and I am screwed and unable to view my report info!
I just spent another 95 minutes on hold only to have the Experian person answer, say they were there and who are they speaking with, and then claim to be unable to hear me and terminate the call. 
@Anonymouswrote:That doesn't really solve the issue. As I continue to work to rebuild/repair my credit, particularly in relation to fraudulent items, I need to be able to log in and look at my information fairly regularly. They offer this servie to everyone, and I already have an account, so their inability to fix whatever this issue is and allow me to login is a problem that needs a solution.
(But yes, I'm sure I could demand a paper copy, and then wait for it to arrive in the mail.)
If you paid for the service and they billed your card then you can dispute the charge as having not received the service. You should have access for 30 days for the results of the investigation. I would suggest you not get their service and go with eliminate ID thefts 12.95 a month deal for access to all 3 CRs thru MPM, you just ignore the score its not a fico.
