This is terrible Do think you need to notify all your credit cards also of the issue? Sounds like phishing . I hope this gets fixed
Also you could file a police report whether now or Monday.
I needed to talk to an actual live person a couple months ago, and what a royal pain. Experian's automated phone system is the absolute worst! It starts by demanding you enter your full social security #. I use my free Google Voice phone service for calls I know will take a long time so I don't burn up my cell minutes, and internet phone service is nice but completely unsecure so I didn't want to enter my SS# over it and tried zeros in hope it would hand me over to a live person; nope, hung up on me twice! So I finally relented and entered my SS#. Sorry, I forgot what I did to finally get a live person and it was during "normal" biz hours, and when I did he had no idea how to resolve my issue. I had EX IndentityWorks Plus service primarily for locking and unlocking EX. When EQ gave me free IDnotify service I could use that to lock/unlock EX so I canceled IDworks. Well, every month it kept unlocking my EX with a note "change in membership". Luckily I got notices from IDnotify and would log in and re-lock it, but after the 3rd time I said enough! The EX rep had no idea what was going on or how to fix it, but it seems it have stopped . . for now.
Good luck AJC!
Press 3 as soon as recording starts.
Last resort - email@example.com