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Experian live person? UPDATED

Regular Contributor

Re: Experian live person?

@AJC: it’s funny I recall being able to call Experian and get a live person a couple times. But just recently I’ve needed to call them and I’ve had the same experience as you. I cannot find a number that gets me a real person. I am following the thread And wishing you the best
Bank: Retail cards : Installment (EQ only):

Goal: All >800;
Payment History=100%; Utilization=under 9%; AAoA=7, 6.5, 6.5 (EQ,TU,EX), AooA=44; Newest= 6mo, Inq=4,2,6(EQ,TU,EX); No Baddies.
Considering Discover & Clearpoints pre-qualification.
Message 11 of 38
Community Leader
Super Contributor

Re: Experian live person?

Thanks Birdman7. Im doing what i can control. Just changing my pws and calling my creditors to see if anything extra can be done. Placed a fraud alert on my Synchrony files which means ill be auto rejected on any apps or cli requests until i get a call or paper verifying it was me.

Amex was great, made a note to my file. Why cant these bureaus be open 24/7, its cray cray . I guess with Dads health and this my stress level has been pretty high this week. Maybe i need to find a gf or wife who works at ExperianSmiley Wink


Chasing the 0/24 , Lol 5/24 Proud Member of Never/24 Club!
Message 12 of 38
Valued Contributor

Re: Experian live person?

This is terrible  Do think you need to notify all your credit cards also of the issue? Sounds like phishing .   I hope this gets fixed

Also you could file a police report whether now or Monday. 

Message 13 of 38
Community Leader
Super Contributor

Re: Experian live person?

@Backwoods, not sure yet. Still have to talk to Experian as thats where i cant sign in. I havent seen anything fishy on my accounts yet but just being proactive. Hopefully tomorrow ill know more.

Lol @ Credit_Aholic Smiley Happy. That made me laugh which i neededSmiley Wink. That might be the only credit card i could get for the forseeable futureSmiley Wink. Awesome work as alwaysSmiley Happy


Chasing the 0/24 , Lol 5/24 Proud Member of Never/24 Club!
Message 14 of 38
Community Leader
Valued Contributor

Re: Experian live person?

I needed to talk to an actual live person a couple months ago, and what a royal pain. Experian's automated phone system is the absolute worst! It starts by demanding you enter your full social security #. I use my free Google Voice phone service for calls I know will take a long time so I don't burn up my cell minutes, and internet phone service is nice but completely unsecure so I didn't want to enter my SS# over it and tried zeros in hope it would hand me over to a live person; nope, hung up on me twice! So I finally relented and entered my SS#. Sorry, I forgot what I did to finally get a live person and it was during "normal" biz hours, and when I did he had no idea how to resolve my issue. I had EX IndentityWorks Plus service primarily for locking and unlocking EX. When EQ gave me free IDnotify service I could use that to lock/unlock EX so I canceled IDworks. Well, every month it kept unlocking my EX with a note "change in membership". Luckily I got notices from IDnotify and would log in and re-lock it, but after the 3rd time I said enough! The EX rep had no idea what was going on or how to fix it, but it seems it have stopped . .  for now.

 

Good luck AJC!


Fico 08: 720/721/719 TU/EX/EQ
Message 15 of 38
Community Leader
Senior Contributor

Re: Experian live person?

Good luck, AJC
This is terrible
Message 16 of 38
Valued Contributor

Re: Experian live person?

So sorry to hear this buddy D

Message 17 of 38
Valued Contributor

Re: Experian live person?

@ajc
I’m hoping you’re already on the phone this Monday morning getting this resolved.

Our fingers are crossed.
GOALS: Garden til DEC 2020 and 800 Club

Scores
JAN 2019: EX 794, TU 783, EQ 801
DEC 2018: EX 777, TU 783, EQ 799

|| AmX ED $25K || NFCU CashRewards $20K || Discover IT $15.7K || NFCU CLOC $15K || Macy's $15K || NFCU Platinum $12.5K || AmX Magnate $11.5K || CitiCostco $7K || CitiDC $6.3K ||
Message 18 of 38
Community Leader
Super Contributor

Re: Experian live person?

I absolutely loathe Experian. No matter what number i call, there is no help, no human reply. Same automated system with their we will be releasing our Ultra Fico blah blah blah. I truely feel for anyone dealing with fraud . Its insane that not one method gets human contact. Only option i have now is to write to experian and proove myself and hope i can get some kind of response. I used to like Ex but no more. You cant even contact Ex or Eq without a headache or some semblance of justice being done. Thanks for everyones well wishes.


Chasing the 0/24 , Lol 5/24 Proud Member of Never/24 Club!
Message 19 of 38
Valued Contributor

Re: Experian live person?

714-830-7000

 

Press 3 as soon as recording starts. 

 

Last resort - customersupport@experian.com

 

Source: GetHuman. 



Scores 1/1/19:
Scores 2/11/19:

Hover over my cards to see my limits!
Goal: Garden... and garden... and garden.
Message 20 of 38